Sleep Number Black Friday
Verdict at a glance
You can find mixed up Sleep Number reviews online. Some people enjoy this bed while others find it challenging to get used to it. Sleep Number beds work perfectly for heavier sleepers and offer great motion isolation that’s so needed for couples. However, the bed also has some noticeable quirks that should be kept in mind (noise, durability, etc.). If you want to avoid these issues, you should choose top-rated mattress providers, including Saatva, Layla and Puffy.
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Sleep Number provides you with adjustable smart beds that naturally come with a higher-than-average price range. Their beds work great for people who suffer from back pain due to the ultimate pain and pressure relief. If you want to get a Sleep Number mattress for less, you should wait for the Sleep Number Black Friday sale
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Sleep Number Mattress Reviews
Browse Sleep Number Customer Reviews
Going with the C2 and adding my own bells and whistles
Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $ foundation from sleep number. More $ for new sheets and bedding!
Not perfect but best mattress I've had inwell ever.
stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.
This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30
Why the 3 stars then
Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a I prefer to sleep on a but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.
Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at each.
All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.
The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.
I will not buy any other bed again.
Best bed I ever had. I'm a big person Plus poundsAt year 10 the pump went out and I calledthey still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.
So far, So Good!
We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
Warning: Sleep Number Beds Last Only 6 Years
My wife and I purchased a sleep number bed, a Queen Set, Dual, Ptop, Wireless in The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.
About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.
The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.
When we called back to order the almost $ repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.
Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.
I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!
I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress
This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.
One moth in and love it, after a few tweaks
Great bed but they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.
DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!
After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.
I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,, they are probably making over % profit margins because the cost couldn't be more than $ for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.
BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS
ONLY buy the C2 mattress, no upgrades (comprehensive overview)
My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.
WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.
WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.
A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm
You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.
Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $ or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!
A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $, and the Sleep Number mattress protector (which adds a year warranty) costs another $ After tax, you're looking at around $1, for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1, price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.
WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $ for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.
WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.
On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.
After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned
[UPDATE After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.
I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
[UPDATE 9/10/ After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.
More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.
More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.
Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
[UPDATE Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $ investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]
[UPDATE Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.
Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]
DO NOT BUY
We spent a fortune on the mattress, base, sheets, pillows, etc. After sleeping on it my husband had an allergic reaction to the materials which caused welts all over his body. We obviously couldn't keep this. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $ to pick it up. I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until 7 days after pick up which is a month away. I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.
Love the bed, hate the technology
We are on our second Sleep Number bed, going with the adjustable bed this time to help alleviate sinus problems, and had we not loved our older Sleep Number we would have looked elsewhere. All was great for almost 2 years, then for the past few weeks the remotes started to loose their connection to the bed and its associated systems (air-inflation system, adjustable base, dual temperature heaters). Every night I have to re-pair the remotes to the bed, and this is getting old quick. Sleep Number's customer service was absolutely no help, they walked me though the pairing process (I think I can do it in my sleep now), and claimed success … if only they had listened they would know it always works, for a few hours, then the remotes loose their connections again. I hear folks have great luck and bad luck with Sleep Number's customer service, I guess I will just have to start calling each night and having them walk me though the re-pairing process until I get one of the good service techs.
A review 6 years in the making
Sleep Number beds are pretty good BUT there are few things you need to know before you make the purchase. First, if you like a firm mattress, Sleep Number is great because you can keep it firm over time. Second, if you like a firm mattress and your co-sleeper likes squishy, well, you've seen the ads. That stuff you probably figured out. Here's what you may not know: Sleep Number with no foam on top is hard as a rock no matter how low you set your number. So, be prepared to add a mattress topper. The good news here is that if you bought the thin Sleep Number, like I did, sheets will still fit over it. The bad news is that you are going to struggle finding one that doesn't make you sweat and you'll need to replace it every 3 years or so. There are models that have a thick foam top and that's supposed to eliminate the need for a separate topper. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. Finally, Sleep Number beds will need to have parts replaced. You're going to need new air bags, hoses, and a pump. It will happen a lot sooner than the advertising leads you to believe. And, while you wait for these parts to arrive on your doorstep, you're going to be sleeping on your couch. So, you may fall in love with your Sleep Number the first week you sleep on it but be aware that you are going to spend about $ every other year on parts. We've had ours for 6 years. We've spent $ on two mattress toppers, one replacement air bag and a replacement pump. Warranty? Yes. That's with the warranty.
Delivery / Service
Scheduled delivery day was scheduled for a Friday. 30 minutes before delivery was contacted and said would not deliver because of large amount of rain during the night. Delivery company wanted to deliver the following week. I offered next day, but was declined. All around poor customer service. The Sleep Number stores were open and all other furniture stores . Other stores willing to deliver same day.
If I could give a 0 star review, I would. The bed we received was not the bed we tried in the store. When we received our bed, it started to sag in the middle after less than a week. I had a migraine headache every day I slept on this bed either from something it's made of or the way I was forced to sleep on it. I called to return it and they wanted to sell me "accessories" to make it sleepable. A bed this expensive should just work. I am now having to pay $ to have the bed and the base returned. This is excessive. The bed is crap and the company is a scam with bait and switch. Do yourself a favor and get something else.
The cost of ownership is high
I replaced my original Sleep Number bed 3 years ago with the P6 mattress after replacing the foam layer and the air pump. I regret that decision. The mattress covers do not hold their shape and the foam layer that lies over the mattress air bladders can and does split where the two bladders meet. The air pump on my original bed failed and had to be replaced. The P6 is only 3 years old and the mattress cover has stretched as badly as the 10+ year old mattress cover did. I was offered a new mattress cover at a prorated discount of almost dollars. Be awareit feels great until
Just a TERRIBLE purchase!
My king sized Sleep Number i8 sunk in the middle within a year of purchase. I contacted Sleep Number. First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I followed the instructions on how to use it, Useless. Then they shipped the whole big foam thing. Again we followed the instructions (quite a pain) and it was better for about 3 months. Then it sunk in the middle again! We are less than 2 years into this bed purchase; and for $3,+ and two replacement parts, I have a useless bed. Sleep Number spends all their money on marketing and pretty stores and then designs and builds and sells shoddy products. The bed was TERRIBLE! I have asked them to resolve it by refunding me. Of course, I get the party line that it's past the day mark for replacement. I guess this is a $3,00 hard learned lesson. Don't make the same mistake!!
Run the other way!
I purchased an i8 after trying it out in the store along with the highly recommended mattress pad. We receive the bed and immediately it doesn't feel like the same bed in the store. You can feel the lump of air underneath you and it was curved upwards for the highest setting which wasn't comfortable at all. The first night we woke up in the morning and the "cooling" mattress pad was so hot we both sweaty. I had to take it off and exchange it (couldn't return it since it had been used) which was a $ disappointment. After trying to make it work for a month, we gave up and sent the bed back also. It cost $ to send it back because we were outside of their delivery zone, so after over $ in delivery fees alone, it was an expensive lesson, but we couldn't keep an overpriced air mattress. Be smart, don't do it!!!!
Worse experience ever!!!
extremely unhappy with the comfort of the mattress, but even more so with all the unnecessary fees they add even to return the product $ in delivery charges. That's ridiculous!!!!!
Overpriced Junk after 3 years.
Paid almost $6, for this i10 bed, after less than 2 years the bed started dramatically sagging the same way our 10 plus year old innerspring pillow top mattress had. I lived with it thinking the air chambers would some how take care of the problem and that it was a normal thing. Unfortunately living with it this way for almost 3 years has me tossing it out, I can't sleep! I toss and turn, no matter the pressure setting I constantly toss and turn at night. I called to find out about warranty and was told I would need to spend almost $ on new foam. No way am i going to spend another dime on this garbage, just purchased a new Avocado mattress with a pillow top. Half the price and 10 times better warranty, sleep number is a rip off.
Do not do business with this company unless you plan to keep your "bed" forever. If you need to return the bed, they will screw you royally and treat you like dirt to boot. This is the absolute worst company with which I have ever dealt in my entire life. They creep right up to the line of committing fraud with their entire business model. Their business practices need to be investigated by government officials, and I will advocate for this at every level of government -- local, state, and federal.
Long term comfort problem resolved
Our issue may not directly relate to newer beds since we have had ours for over 8 years. However, my husband was never happy with this bed until we decided to dismantle it. We found that the top layer of foam was cheap eggshell type foam that had torn in the middle. When we removed the foam and replaced it with a quality foam, my husband and I were amazed and happy with the results. He is comfortable and getting up without backaches for the first time since we bought it. I am also not experiencing the hip pain that I had for over a year.
Better make sure the bed is right for you
IF not your customer service experience will be horrible. For one, the adjustable base is not returnable. Secondly, returning a high end bed like the ILE we bought for something like a i6 will be a wash financially. Lucky for us our final purchase was over the phone so we did not sign anything that would have prevented us from returning the whole bed. Two weeks on from returning the bed we still have not received our refund. When we called a week ago, the CS person said the claim had to be manually submitted (why did it take the customer calling to initiate soemthing) Every person from the guys that picked up the bed to the two CS people I have spoken to the last 8 days has given a different line of BS on when to expect the refund. I work at a bank and know that it only takes a few presses of a button and you get a credit card refund within days tops. Absolutely horrible customer service so please make sure the bed is % right for you.
Fullerton shor5. Of my expectations
If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. Never warned me of issue here itt is 10yrs latter I am soo exhausted positioning mattress all day long exhausted Feel like I’ve been working or sleep nuunnnmbeer for free all these years. I have incurablain disease called corps soo painfully has suiiiide rate % higher cancer or aids try to talk call transfers Orr dropped. They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. I cannot recommend a company that refuses to speak to an unhappy customer they say transfer me to someone then call goes dead hndrescalls unanswered or ddisconncted
It is a rip off. We have had the bed for 90 days and not happy at all. You can play with the settings forever and never find the right position of firmness. Not a good night sleep. Then try to return it and your nightmare begins. I relied on what the sales person told us or did not tell us. The flex frame $ is not returnable. Yes it is in the fine print of the brochure but the sales person never said it, He was just anxious to make the sale. Definitely not worth the money, there are so many better and less expensive choices
Use to be good
We have had a Sleep Number bed for 10 years. In we decided to update our mattress. That was a mistake. There was nothing wrong with my older mattress we just wanted to upgrade to the adjustable bed. The old bed I could easily take part my self when we needed to move, (military). This new bed had to have someone delivery it and set it up, another $ charge. I hate the magnets that are underneath to hold the beds in place when you adjust the bed. They are too strong and one of them has actually ripped out of the mattress part itself. I called to have it replaced and they wanted to charge another $99 to have someone come put a new cover on the bed. I told them that wasn't going to happen. I was told that because of the magnets they had to do it. I am perfectly capable of doing the work myself. Told them to take the magnets off and I will do it myself. I just find it very frustration and suspicious that I now have to pay someone every time something is wrong with the bed. I had an I8 and the new one I purchased was also the I8. The difference in the quality decline surprised me. The old mattress was definitely better. Why didn't I return it? Well I was hopping I would get use to it, but a year later I still hate it, if I change now it will cost me more money and I already paid $ for this set. Why don't I go back to my old mattress? Well I would if I hadn't already given it to my daughter. My old bed was sleeping on a cloud and I can say it was the best sleep we had, made all our back problems go away. This new bed hasn't done that. I will never purchase another sleep number bed.
I bought a Sleep Number bed because I am suffering from bone cancer and needed something that would help to relieve pain. It wasnt until the end of the purchasing process that I learned it would take two weeks to deliver it. When it came, the base was defective and they took it back and rescheduled a delivery for another two weeks. Afer a great deal of protest they agreed to a one week delay for one that, hopefully, will not be defective. This bed cost more than $4, and I can find no excuse for their lack of quality control or ability to resolve the problem more quickly. Had I known this, I would have compared the bed to competitors. The bed may be fine, but I don't know yet.
Most uncomfortable bed I’ve slept in 60 years
We bought a sleep number bed thinking we would be able to control our sides to make it comfortable for two people to sleep. It’s fine for hardness and softness of each side of the mattress but my husband can’t sleep unless the head is elevated and I can’t sleep with it elevated and wake up with a backache with the head elevated. Why couldn’t you put a control on both sides of the bed? It’s a rip off that we would have to buy king size bed to get that feature because a king size bed would not fit in our room. Why don’t you tell buyers that so people know? Do not start off your answer with me with the word “unfortunately”. Sincerely, Lesa Uhlenhaker
DO NOT BUY
Wow their marketing and fancy stores really baited us into buying. Spent $3k on a King and accessories. Could not believe how cheap the materials were upon delivery. This is basically a blow up mattress that you could get at any camping place, with 3 inches of a foam topper. The blow up is rested inside of a very cheap foam frame and sits atop a base with a small fan motor in it. There can't be more than $ of material cost here. I literally could go to WalMart - get a king blow up by Intex for $50 and add a $79 3" thick gel infused mattress topper and then let the air in or out for comfort. This company is really a sham!! Also, watch it when you go to get out of the bed! Since the sides / frame are thin foam just enough to hold the air mattress in place, it will collapse on you as soon as you swing your legs around to get out. Husband and I have fallen off the bed numerous times when getting out. Last, for one final insult, they will charge you $ to come pick it up when you try to return it with a day window to come out!! RUN !! Don't be sucked into their marketing hype, these products are very low quality. You're paying for their marketing costs, very fancy stores, and commissions of the people inside.
Terrible Bed!!! Awful Customer Service!!
Purchased bed 3 years ago, the men who delivered the king size bed, were in a big hurry and only stayed about 5 minutes because they were behind schedule. Not our problem. the bed was a disappointing from the beginning, Finally when sides were falling out and I literally fell out of the bed to the floor, we called customer service and were told they would for over they could send us the replacement pieces and someone would come to put them in since we are both over 75 and handicapped. two very nice gentlemen came and inspected the bed and replaced the one side that had been sent. upon examination by them they said the other side was defective and needed to be replaced. Also when they lifted up the mattress they said the frame only had three roller balls and should have six. they contacted Sleep Number while here and were told we would be shipped items to further make the bed usable and would be receiving a call from Sleep Number in 24 hours.That never happened. After a few days I called Sleep Number and talked to a woman who said she could help but I would have to pay a fee.I told her I felt the bed was defective. She became very belligerent and said she would keep the order for a few days. The bed has now fallen down on side the the rollers were missing and is unusable. So, today we went to a mattress store and spent for a real bed that is unconditionally guaranteed. Habitat for Humanity is coming to pick and try to repair Sleep Number bed. Ironically, while we were in mattress store another couple were in to replace their Sleep Number Bed they had had for about 3 years. Highly recommend if you are in market for a good mattress shop, look closely at warranty, and check out other beds than Sleep Number.
Potential Buyers Beware - Poor Product Quality and Misleading Warranty
Disappointed with the quality of products, limited warranty, and excessive cost for prorated warranty parts. I purchased your product for my daughter's bed and I couldn't be more disappointed. After only three years the pump has malfunctioned. I paid an exorbitant cost for your product partly because I thought I was buying a quality product that came with a 25 year warranty. To my disappointment the warranty is structured in such a way that it is misleading and obviously so limited because your products must have a high failure rate. I haven't lodged a product compliant in many years but I will tell you that the shock of your ridiculously priced replacement parts and lack of meaningful warrant has quickly turned me against your product and I am anxious to share my thoughts and product review with any potential customer I reach.
I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWAREthey will charge you $ to return a mattress after their "free" in-home trial period! This is on top of a $ delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $ return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!
Comfortable at First!
I bought the C4 mattress almost 1 year ago. Its comfortable at first but then starts to lose its structure and sink in the middle between the two sides. Mattress first of all is too light in weight. Its hard to keep in one place. When you put pressure on the sides, its sinks like a Walmart air mattress does. If you like to cuddle with your significant other at night, you might want to try a different bed. After 6 months or so, the center of the bed loses its strength and becomes a deep hole. I called customer service and complained and they said nobody else has complained about that, but I see in the reviews many people are experiencing the same thing. Keep in mind, this mattress arrives in a small box similar to a $75 mattress you would buy at Walmart. Its not a full mattress with material support that just gets filled with air. It has to be inflated and the air is the support. I'm very disappointed I wasted $ on this.
iq10 not worth the money
The iq10 I bought , has had 3 warranty problems, and now it's having more. They replaced the foot warmers, the remote, and the brain. The brain was replaced 2 weeks ago because of E3 connectivity errors, and now they say they are working on a fix, but have no time frame for a fix. I have been on the phone with them so much and am getting no positive response .I have to reset the bed every night , and they tell me that I will have to continue this and give me no time frame. I would not recommend buying a sleep number bed
Worst mattress ever
Hands down the worst mattress ever. The 1st one was a perfect mattress with one flaw. .. the sides break down but a perfect sleep. New mattress. And it sinks everywhere Not firm at all. And hate it. The mattress stinks. Have had a support ticket for 3 months and they will not replace the mattress. And they won't answer my calls or emails. Absolutely bad Investment in the mattress. They give Zero Refunds This company is a fraud. .. Stay away from Shady company.
Poor Customer Service
One star is too much. I am sure this mattress and system works for some but not for me. And frankly, I think their customer service and policies are a scam. I bought the ILE. Should have known there was an issue as they later discontinued. Basically, the sides sloped. We called right away and they told us to try different settings. Called again and they extended the trial time. Called again and spoke to a supervisor but instead of sending someone out they said they would just pick it up. That is nice but you cannot return the $ base. Yes that was discussed but was not clear that was the case when we went to the store right after purchase, found out they could do nothing and had to call, contacted them on the phone a few weeks after purchase, and then 2 more times. Frankly they strung us along on telling us to try different numbers. The last time we called and inquired about the base they said it was against the law to take it back. Not sure what that law ismaybe the law of good customer service. Now I have a $ base and forced to buy 2 doubles or a king and use the functionality of the base the same on both sides, which does not work so I guess I buy 2 twins. And the app to change the bed settings id no longer available, not discussed but I am sure nits somewhere in the fine print. They are more than happy to have you return the mattress because they have you locked into the overpriced base that has issues. The guys picking up the mattress did not seem surprised. Don't get sucked in by the commercials and fancy sales reps. Do not buy the base, period. And for me, there are better mattresses on the market.
We purchased a high end sleep number and I have never had so much pain in my body. Hips, elbows, all my joints ache since getting this mattress. I have tried various settings , do not get this bed.
THIS COMPANY SUCKS
All the other companies who have an adjustable base will take back the base and mattress within days and refund your money this company WILL NOT. Yes they shove a thing for you to sign which no one takes the time to read which says they will not refund the 2 grand for the base. So buy it if you must knowing they will take back the mattress but just know you will be out 2 grand if you return it.
I would recommend avoiding
My "comfort foam" failed in a little over one year making the bed way too soft and painful. I was forced to troubleshoot the issue myself wasting hours. When I finally diagnosed the issue, despite it being under warranty, Sleep Number insists on charging me over $ for a "technician" to come install this simple part and would not let me replace it myself. Their product was defective in under 2 years, costing thousands of dollars, and they still feel entitled to go into my pockets again!? BUYER BEWARE.
PLEASE READ ALL! BUYERS BEWARE!
PLEASE READ ALL! BUYERS BEWARE! This is review is based on Sleep Number the Company. Not per store. My wife and I purchased the i8 queen and the Flexfit 2 base which we tried at the store. It felt good. After trying it at home. Our backs and shoulders hurt badly. Nothing like at the store. We figured let it break in. So for 2 weeks, we tried all adjustments. From it just didn't work for us. We called support. They were very nice. They said try for at least 30 days so your body gets used to bed and the bed gets used to you. We did. Sorry to say, Still no good. It just didn't work for us. It happens. Here is the complaint at this point though. We then had to try another model because to return it would cost $ restocking fee. They told us the C4 would be firmer. We were confident one of the sleep number beds would work for us. Well it was firmer. The problem is with the C4, it is only 9 inch. I am a lb guy. Even set at , I felt the platform nozzles under the mattress. So now we called, explained our issues. They said you only get one exchange. We thought we were stuck with this thin mattress made for a 9 year old kid. Well after putting up a stink. The manager gave us an ultimatum. One more exchange. But no return allowed. Not even for the $ fee. The P6 was now suggested. But if we didn't like it we were stuck with it and we would have to pay around $ So we made the harsh decision to return and pay the $ fee, not to mention the original delivery fee of $ and take the loss. Now they tell us the base is non returnable, but it can still be used with most mattresses. So at $+ as long as it worked the SAME with other mattresses we would deal with it. Well here is where the MAJOR COMPLAINT COMES IN PLAY. The delivery guys come and take the mattress away and put on a support bar and give you a free remote. Well what sleep number sneakily does is, - THEY STEAL the pump from your base. The Bluetooth feature that makes the base work with the phone app is in that part, which is now GONE! ACTUALLY STOLEN! The Remote must be is subpar because it loses connectivity every time you go to use the thing. So here is the problem in a ripped-off nutshell. Flexfit 2 Base that you are stuck with if you purchase from sleep number no matter what, that is supposed to work with your Smart Phone. Endless head and foot positions Partner Snore Technology Under bed lighting WELL WITHOUT THE PUMP THE FEATURES YOU PAID FOR, DON'T WORK. NO SMART PHONE TECHNOLOGY HEAD AND FOOT POSITIONS WORK SOMETIMES, CONNECTION ISSUES. I SAY AGAIN! SLEEP NUMBER WILL NOT LET US RETURN THE GARBAGE BASE! PRICE $ + TAX PLUS DELIVERY!!! WE GOT SO RIPPED OFF. PLEASE. PLEASE THINK BEFORE BUYING A SLEEP NUMBER. WE LEARNED THE HARD WAY. WE NOW OWN A PURPLE. It is Awesome !
HORRIBLE BED and customer service
Where do I start??? My bed is 14 months old and the air chamber has gone out on one side. Well, it took one week to get the plugs in the mail to diagnose the problem, now they are telling me that a technician cannot out for THREE more weeks to fix the bed. So, my husband and I are taking turns sleeping on the couch because you cannot sleep on one side of our bed. I am beyond furious! I spent 6, on this bed and they can't get someone out within 3 weeks to fix my bed? This is a joke! I even spoke with a supervisor and he said he cannot help me in any way and the three week out appointment is the only one they have. If that is the case, they need to hire more technicians to provide customer service care. I would not recommend this product to anyone. We have had problems since we got the bed and customer service is NO HELP whatsoever.
Like sleeping on a cheap air mattress
We ordered the Sleep Number mattress for Christmas. The company charges a $ "professional set up fee" to deliver the mattress. The delivery guy carried the king sized mattress alone-that is how light it is. He put it on my bed and plugged it in. I could have done it my self in 2 minutes. The mattress is extremely uncomfortable and cheap feeling and makes sounds all night long. I called to return it since they offer a night trial and was told I would have to pay another $ to have it picked up. I asked if I could drop it off myself at the sleep number store just a few miles from my house but was told that was not an option. I would highly discourage anyone who is considering a Sleep Number mattress. I cannot possible cost them more than $50 to manufacture this low quality air mattress. So uncomfortable not matter what the setting. It is a silly gimmick.
Back still inflamed and I have to pay for it!
I bought a C4 in hope that it would help my lower back and hip pain. I understand that no mattress is perfect. What I don't understand is several companies have free delivery and return EXCEPT Sleep Number and a couple others. But many are % free trial. If you don't like it, you pay nothing. I ordered a C4 only to realize later that they get you with the FINE PRINT! They did tell me the delivery I would be charged for (BUT AT CHECKOUT). And there is no way around this. All they do is plug up the mattress into a hose, connect it into a box, plug it to power, and connect it your wife. I could have easily did all that myself. And the delivery is $! My back is royally screwed up and I can easily carry the mattress because all it is is just an air mattress/air bag wrapped in whatever foam material of the actual mattress. I called to return the bed and then they hit me with another fee, a pick up of $! The absolute sad thing is, you cannot bring it to them yourself, they do not inform you of this when buying, so you're screwed out of $+ just to try out the mattress!!!! (The reason I say $+ is because I bought two pillows and there is no return on them, no exceptions. And the pillows killed my neck and increased my headaches) This company is a straight SCAM. They are making an easy $+ per customer for all those who do not like the product. And there simply is just no way to tell if you will like a mattress just by laying on it in the store for 10 minutes. The only thing laying on the mattress in a store will tell you is if you immediately don't like it. If you know you don't immediately hate it then the rest will be a process. Some people it's a week, some a few weeks, some a month, etc. For me it was a month until I realized this mattress doesn't do anything for me. If it's too firm its supportive of my back but I can't sleep because the rest of my body is uncomfortable and I'm waking up every hour. If its too soft then it doesn't support my mid section and I wake up in the morning in pain. This morning was the final straw. I'm in so much pain right now and after calling the company and telling them how it wasn't right they did absolutely nothing! NOTHING! Sleep number is now a richer company from me by $ and all I got was"Oh, sorry, enjoy the rest of your day." LITERALLY THE LADY TOLD ME TO ENJOY THE REST OF MY DAY AFTER I TOLD HER IT WASN'T RIGHT AND SHE HANGS UP ON ME! I'm sure they're laughing all the way to the bank with my hard earned money. I can understand a delivery and pick up fee of some sort if that's what the company wants to do (maybe $20) but not $ to set up and $ to pick up! This is just absolutely ridiculous beyond measure! And they don't tell you any of this until you are checking out and have given them all your information (at the counter looking dumb founded) and until you call them and tell them you're not satisfied and that you want a return. My only recommendation if you want to own a sleep number, sleep in someone else's bed for several days (your parents, a good friend, someone, anyone). This is the only way you'll know if its good for you. Unless you have $ laying around and like to throw away cash then go for it. Otherwise, DON'T. Save your money for companies that have much cheaper and better quality beds than some $30 air mattress wrapped in a $50 memory foam. I could have built my own sleep number for $80, SERIOUSLY, over having to owe $ The single star is because they don't have zero stars to choose from. And now I'll just be seen as that customer who's upset blah blah blah. Please learn from my misfortune and think before you buy! DO NOT buy this mattress. It's seriously just a cheap air mattress in memory foam. Unless you know for a fact because you slept in your brother's/parents/cousins etc, sleep number for several days then go for it. But if you're on the fence then I would avoid this company and go with a company that does free delivery and returns. Bed companies rake in millions selling their expensive mattresses, they can easily afford free delivery and returns. And when I initially called about the return before being transferred to the people who actually handle that part, the first lady offered me a 3 inch plush cover. She said if I didn't like it I could keep it for free but it was just some effort to get me to keep the mattress. Initially this plush cover is $ for one side (split king)! But now they want to give it to me for free! Yeah right! Lastly, to put things into proper perspective for those who aren't convinced, as I just stated, I ordered the split king because I was going to buy the base later so my wife and I can raise/lower at different levels (thank God I didn't). Each mattress only weighs about 25 pounds!!!!! So The entire king would be 50 lbs, THIS ISN'T A REAL MATTRESS PEOPLE, WAKE UP!!! I knew I made a mistake the moment they were setting it up when they carried each half upstairs, one person per half, like it was nothing smh!! But I tried it anyway, unbiased, just in case because I wanted to justify getting raped with the delivery fee.
Do you really Want to Repair a Bed?
Consumer Reports Gave High Marks to the Sleep Number Bed, but failed to consider the maintenance issues related to this bed. I'm retired and don't abuse my bed and had it for just a couple of years. Why would anyone buy a $2,+ "air" bed that could leak has electrical pumps, and could fail st any time. Mine did forcing me to waste a day to go to their store to get special fitting to test & figure out for myself what was leaking - the pump, the air cables or the bed itself. It turned out it was the main bed air bag that leaked. I was told by their store to contact customer services for a new air bag. I waited 27 minutes for Sleep Number to answer the phone, charge me $70 for a new air bag and wait a week for it to be delivered plus wasted several hours of my time fixing a "BED", which I can't sleep on for another week. Are you willing to take this risk and waste money/time for repairs for just your bed???
paid 8, for the bed frame was cracked after 3month now the mattress is losing air customer service is not so great for a a bed that is so expensive , i have so many problem with sleep number i have been asking for a refund buyer beware and make sure you ask questions, sorry i purchased this bed. we hope they will either refund my money or repair the bed the bed is only 3month old what is going to happen in years .
Terrible Customer Experience
Full Disclosure: Terrible Customer Experience trying to return the bed within days. Read the fine print or you will lose a lot of money. The purchase of our i8 bed was a simple decision as my husband and I have very different comfort levels. We had a great in store sales process and experience. Even the delivery and set up was outstanding. Unfortunately, our problems began about two weeks into our nights. Our base was not responding to our phone app commands and even more concerning, the commands from our remote. Additionally, the base changed the sleep position on its own as my husband and I slept. On more than one occassion we awoke to my husband's side of the bed going to "TV watching" position. Most concerning our sleep numbers were WAY OFF. The next morning sleep number would show us our "great sleep score" but the reality was we'd barely slept. There was no way to tell the system it was wrong As this kept happening, we decided to return the whole thing. This was far too expensive of a purchase to have these types of challenges and experiences. That's when the customer experience was terrible. Immeidately, Sleep Number told us "the bed can be returned but the base can't" and they'd decided to start enforcing the policy that the base and the bed were seperate things AFTER the purchase. Yes, we were still within the days. Returning the "bed" was fine (even though they tried to charge for that), but we couldn't return the base which is approx 70% of the cost. Sleep number "aplogizes for our technical challenges" and "waived the pick up fee" for our bed (during the night free trial) but we are still stuck with a very expensive portion of the bed that Sleep Number refuses to acknowledge as part of their nights free. I suggest any person looking to "try" or "purchase" make sure you are committed because the company doesn't honor the nights "free". They use questionable business practices to lock customers in to very expensive trials--even when there are product failures.
Prorated Warranty -
Bought a bed for my son. Pump lasted 2 years and 10 months. Called for service and the cost of a new pump they told me was + dollars. I bought the bed for $ Either way their "prorated warranty" I ended up paying almost $ for a new pump. So now the bed has costed me $ I guess they forget to tell you that your going to keep paying for the bed even though you paid one price in the beginning. My son loves the bed but we will just get a good non pump reliant mattress in the future
Avoid this company
I bought the sleep number bed hoping to get what I paid for; comfort. I bought the ILE and have regretted it ever since. The bed is not comfortable, feels like an air mattress and does not comfort me at any setting. I bought the flex 3 with the foot warmer. While I like the idea of the warmer it is unnecessarily hard. The worst part, when they came to “fix” my bed at the urging of customer service, one of the 2 men who came stole my engagement ring off the bedside table! This breaks my heart to no end. I have received no help from this company and to boot, now you want to charge me $ to pick up the bed! I thought I might upgrade my bed to the I10, bet I will not do that now. I know I should not have taken my ring off, it was left there with my watch as I took it off every night and that was a difficult morning. I am suffering through cancer treatments and my routine was off that morning. I regret ever coming to this company, and I am more than upset with this company and their non-action. They are still working for this company, so beware!
Mediocre bed at best
After having spent ~15 years with an older generation bed, we purchased a Queen Dual p6 Smart Bed in August. We purchased two remotes, and it took four calls to customer service in order to get the control unit to detect the second remote. The base unit also has three very bright lights on it; I understand if the Select Comfort base is used to hold the controller, but we have our own base, and the three LEDs light up the floor of the bedroom, an undesirable condition. Sleep quality: the bed itself sleeps very warm, and when I went to call to return the bed, I got talked out of it by a smooth salesman. I just wanted to return the darned thing, and instead got sent some sheets that- again- don't really improve the sleep experience. My SO tosses and turns in her sleep, and I can't sleep on this thing, I feel every movement. The old Select Comfort bed was much better, and it cost maybe 1/3 as much. Not a pleasant experience with support, a poor experience when I went to return it, a regrettable design error (bright lights in the bedroom at night), and a poor experience from a comfort perspective: sleeps too warm, and the whole bed moves when she tosses and turns. I write this as an investor in Select Comfort (owned stock for >15 years), and an owner of the previous generation of bed who used it for that period of time. Not a good bed at all. I regret this purchase.
BE Careful when you sign terms and Conditions - these are just blow up mattresses
I wanted to return this bed because their customer service and the bed is pretty much a blow up mattress that's all it is, when they were installing (we bought 5 mattresses from them) I couldn't believe the box they came in and then they just blow it up we got the i8 and the others were the full size and queen. We wanted to return and their is no return you are stuck with the frame that cost over 3k but they'll be more than happy to pick up the blow up matress that cost maybe $ ******DO NOT BUY THIS BED******* it's a scam
We never even got to try the mattress out
We never even got to try the mattress out. They changed the delivery date within 24 hours of when it was supposed to be, to 2 weeks later. They never called us to let us know. We gave our bed away the day before SN was supposed to be delivered. So when we called they were completely dismissive, no compassion what so ever, and offered to cancel. So naturally we did, as we were just going to go buy one from some where else. However, even though we used a debit card (same as cash right?) It's going to take 10 days for us to receive the refund. So now, no new bed, no old bed, and no cash to go get a different bed. I highly do not recommend.
Sleep Number is a great mattress!
Sleep Number is a great mattress! I have owned it for over years now and no problems yet. I had gone thru mattresses in 2 years before I found Sleep Number! I saved so much money. I was so tired of spending money on a bed and then trashing it! That was so hard for me to do! Plus, my back was only getting worse! After having a Sleep Number mattress, it's hard sleeping anywhere else. Hotels, Airbnb, etc, isn't comfortable anymore. I find myself wanting my Sleep Number bed! It is pricey but isn't everything GOOD! in life, $$$? Was it worth it? YES! Comfortable? Yes How is the staff? Great! I was helping by all three amazing works there! Joel, the manager of 4 years. Michael, who has been there for 12 years he said and is a master or expert at Sleep Number! And Veronica, who has been there for a little over half a year. She is great! Loved them all! Made me feel like family. Location? In the Santa Anita Mall. Between Nordstrom and Jcpenny. Down stairs, next to footlocker. They have bathrooms. Clean? Yes
My husband and I came into the store
My husband and I came into the store today to inquire about the different variations of mattresses sleep numbers has to offer and the holiday sale. Elliott approached us while he had another customer. He was very polite, professional and great at bouncing between us and his initial customers without any lack of attention. He started with a demonstration for us to show us exactly how the bed works along with all its features. He was very knowledgeable, friendly and personable. Elliott was very patient when my husband were undecided and had so many questions despite it being very close to the store closing. We thought the extended holiday hours were in effect. We never felt rushed or forced to make any purchases or decisions we didn't want to. He never tried to upsell and offer what he thought was truly right for us. After printing out several different quotes on various options we considered, Elliott was still very patient and took his time. At the end, we decided on the iLE King and left at 10PM. My only reason for the 4 stars? Despite the sale of 50% off, it still came out to about $ This was just for the mattress +taxes and no extras. (Delivery was free) A bed for over $6, is very steep. Just bare bones mattress. This is absolute no fault of Elliott's. I just hope the mattress lives up to its reputation. Then it will be well worth the money spent. Thank goodness for the day trial period. We are looking forward to how it will do for us. Sleep number is very lucky to have Elliott and they should definitely know this! He is passionate about the product. As a customer, he can relate, as an associate, he represents it exceptionally! That's why he is great as what he does. As a business owner, I would hire him to be my brand ambassador in a heartbeat! Thank you Elliott for your very professional, thorough and patient assistance tonight!
Do not buy
Do not buy . Paid dollars for my stupid bed 3 years later the pump goes out and it's not even covered by the warranty . Don't buy, there are better beds out there
Came at a pretty dead time
Came at a pretty dead time but after a few seconds of coming in Elliot noticed me and asked if I had any questions. He was extremely knowledgeable about the products and did not make me feel any pressure about buying products. In fact, he happened to offer to show me how it works which led to pressure being relieved in my back. Outstanding performance from Elliot in my one visit will bring me back when my current mattress needs to retire. The lack of 5 stars is only for the fact that he seemed to be the only one in the store which would mean that if even 2 parties were to come in the store one would have to wait quite awhile.
Had a wonderful experience
Had a wonderful experience. Didn't know much going in but Elliot was very informative and helpful. Let us try many different styles, was relatable, and helped us with a great deal! I would highly recommend this store and Ask for Elliot. Looking forward to getting our bed in less than a week!!!
Let's keep it simple
Let's keep it simple, if you want to buy from Sleep Number, ask for Elliot Sanchez! He is very knowledgeable, talk us through pros and cons, never once trying to push us to purchase the more expensive option. When we were bouncing between types, Elliot was patiently answer all our questions, offered advises and most importantly knew when to walk away and leave us some privacy for discussion!
My parents needed a new mattress
My parents needed a new mattress and decided they wanted to check out the sleep number beds. I called the Arcadia Mall store for their hours and Elliot answered and said that he would be more than happy to demonstrate how the beds worked as soon as we came in. When we arrived he greeted us right away and showed us all the different features and options. He spent about 2 hours with us. What I really liked is that he would step away to give us our space to discuss what we wanted to do. He would check in to let us know that he was available for questions. Once we were ready he put the order in and my parents were very happy. My kids were with us and he made us all feel welcome in the store. We're expecting the mattress in 2 weeks.
Sales people are only there to make a sale.
Sales people are only there to make a sale. They won't tell you about discounts, offers, and price guarantee. There's a healthcare discount for certain medical professionals. There's a $50 discount card if you sign up on their website to get a coupon and free brochure. There's a 30 day price guarantee if the price drops, you can call customer service to get the difference back. Check out Consumer's Reports that says the c2 is all you need. The c4, i Series, p Series, and m Series are all based on the same air chamber, the c2. The only difference is the thickness of the top padding, depending on whether you get the flex option. The x Series adds voice control.
I would give this company zero stars if I could
I would give this company zero stars if I could. The sales associates will lie just to get a sale. I was referred by a friend and was given a referral coupon but instead of putting that coupon towards my purchase the sales associate used it towards another sale. He used my friends name as the owner of my bed and when I asked why my friends name was on my paperwork he says thats how the referral program works. Later when the bed was delivered the delivery guy verified who the bed was being delivered to which is supposed to be my friend who referred me since his name was on the paperwork. The delivery guy explains since my name is not on the paperwork I am technically not the owner which voids any warranty. I went to the store to have the names changed, and even called corporate and no one could help me. Apparently changing the name on an account is impossible even though I was the one who paid for it. So corporate finally let us return it and we would have to repurchase the bed again in our name and corporate would help us with the transaction. Our bed was picked up and you would think after a $ purchase corporate would follow up. No they did not. We never received one call or even a letter to apologize. So while we waited for corporate to reply we had no bed to sleep on. I would rather sleep on the floor then a sleep number bed. This company is crap.
I attempted to purchase an i8 split king
I attempted to purchase an i8 split king with base for seven thousand the salesman was very professional but as soon as I brought up the warranty that is supposed to cover the bed % the fist year then prorated after that. But it is not!! If a technician has to be dispatched there is a $ charge. They want you to call with your problem and Sleep Number will walk YOU through trying to fix the bed yourself!!! That to me is not a fully warranted item. They don't offer an extended warranty for any amount of years. So in my humble opinion and what I've researched on line and what I've gotten in information from Sleep Number employees you will pay for any issues with the bed system Just be aware if you plan to purchase this bed system from Sleep Number. Scott S. (Humble knowledgeable consumer) P.S. If they offered a 5 year full warranty that I could of purchased at an additional cost I would have bought the bed system.
Bed is high quality
Bed is high quality and service is great. Forgot the name of the lady that helped us 2 years ago. By she was good and answered all of our questions. Bed has been flawless for the last 2 years. The only reason it's 4 stars is because we kinda felt like she was trying to sell us on additional items like pillows and stuff but I'm not complaining at all. As a consumer it's expected. Thanks for the great service and excellent bed! Oh and delivery and installation was perfect and on time.
Just purchased another sleep number bed today
Just purchased another sleep number bed today after enjoying the last one for many years. I was surprised to see how the technology and options have gotten even better since my previous purchase. If you are looking to buy a mattess, do your homework and first get a demonstration at the conventional spring mattress and memory foam stores, and then come to the sleep number store. Ask for Elliot. He is very knowledgeable and helpful. He showed me by way of something that looked like thermal imaging, where the pressure points (shown in red) are on my body when I lay down. Then he adjusted the air setting in the mattress to where there was no tension or pressure on any part of my body (shown in green). He found the ideal personal sleep number setting for me, which is As far as I'm aware, no other type of mattress can tailor to your body's needs as accurately as a sleep number bed can, not even memory foam. And as far as comfort goes, just try laying on the "i8 Smart Bed." It is pure heaven!!! Yes these beds are expensive, but they have a warranty of 25 years and should be viewed as an investment in your health because you will get the best nights sleep you've ever had. Elliot thank you for fantastic customer service.
We had a great experience
We had a great experience with the purchase of our bed. Elliot was very knowledgeable, patient, tended to our needs/requests, and had a great rapport with my family (even my squirmy kids). We will definitely be sending friends and family to your Arcadia store for their next mattress purchase.
If I could, I wouldn't even give it any stars
If I could, I wouldn't even give it any stars. Are you kidding me?? WORST MATTRESS STORE EVER! 1. Worker doesn't even care, the moment we walked in. They totally ignored us. When we finally got the guy's attention, after few minutes it was as if he was UNINTERESTED!! What kind of customer service was that?! He leaves for an hour and when we were ready, the manager had to come out and help us. The manager was at least nice enough. 2. NOT EVEN ONCE PROFESSIONAL! despite the c**ppy customer service, we decided to still get the bed. Most mattresses store would LOVE to have our business! we were going to get two beds if they threw in a discount. EVEN despite not get a discount, we only went for one bed. The guy NEVER returns, they had to do all paper work BY HAND! which was a waste of OUR TIME. They told us that we were able to schedule our own delivery date. Got our number and information. NEVER HEARD BACK! Did a follow up, GUESS WHAT? They had to push back the date because "WE miss the delivery date" Even despite that, we waited till the day they gave us. NEVER SHOWED UP! We called, we were told "OUR FAULT AGAIN" because they didn't have OUR UPDATED NUMBERS! are you serious???? WE had given them the full information 3. DIDN'T EVEN WANT TO TRY TO APOLOGIZE! WORST MATTRESS STORE EVER! Waste of my precious time and money. I found another mattress store, offering better deals WITH THE SAME TYPE OF FUNCTION OF A BED. NEVER EVER GOING BACK AGAIN. I DO NOT RECOMMEND
NOT WORTH THE MONEY
******NOT WORTH THE MONEY, TIME OR YOUR ENERGY****** NO DISCLOSURE THAT ONCE THE ADJUSTABLE BASE IS DELIVERED IT IS NON-REFUNDABLE. My husband and I bought the i8 queen size bed with the adjustable base less than six months ago and so far it has been the worst sleeping experience we have ever had and waste of money. The bed we tried at the store is nothing like the bed we received. We were sold on the bed because we were told that when one person is moving around on their side the person on the other side does not feel it, which is far from the truth, when my husband gets on the bed I feel every motion, it feels almost as bad as a deflated airbed. Our bed is lopsided and it feels like we are going to fall off the bed. Also, the bed we purchased was supposed to help with body temperature control and the bed causes for us to feel too warm. I have never perspired so much in my life. When I called customer service to complain about the bed they informed us that they were going to replace the bladders so that we would not feel the motion as much but that there was still going to be motion felt with the new bladders and that they were not going to charge us for the bladders or having the technicians come out to fix the bed. ??? They were going to charge us to fix this lemon? They asked for me to check if the material was torn between the base and the bed cover which at that time it didn't seem to be but apparently it was we just didn't know where to check. As for the temperature we purchased the mattress protection cover which is what they said is causing the heat but if we take it off the warranty will be nulled, however, they tried to sell me sheets that were supposed cool the bed down. I informed them I will not be purchasing anything else from them. The technicians came to change the bladders but did not fix the issue with lopsidedness. The bed felt somewhat better but within two weeks the bed is lopsided again and even worse this time. I called customer service yet again only to find that the bed cover between the base is actually torn so here we go again. Now this time we are being sent another bed cover that my husband and I have to replace because if we want for it to be replaced by sleep number it will cost us $+, which is ridiculous. I asked to speak with a supervisor and I needed to call back because the customer service person hung up on me. I had to call back to get a supervisor, Vick, who was not worth speaking to. A waste of time and energy. Not worth it!!!
After suffering with body aches
After suffering with body aches and pains my husband and I decided to invest in a mattress that would be life changing. We heard great reviews about the I10 sleep number. This bed is amazing. When we went to sleep number Michael helped us out and asked if either of us by chance were medical professionals and I told him I was. They offer a huge discount for licensed medical professionals all you have to do if show proof of id and license. If you are on your feet all day, workout and suffer from muscle aches or just have problems sleeping, please go to sleep number and check out there mattresses and you will not be disappointed.
AFTER PAYING OVER $ 5, FOR SLEEP NUMBER BED COMPUTER FAILED AND I CAN NOT GET IT FIXED PLEASE HELP ME
DO NOT GET THIS BED!!!! I am on my 3rd sleep number bed. My first bed was amazing and King Size. I bought the queen size version and it randomly deflated on both sides. There was no trouble shooting. They sent me a new one and after re-branding it 3 times. The exact same thing happened. I'd go with any other foam bed within the $ to $ dollar range. Bed maintenance is a joke. I have health issues and not sleeping is a massive problem. I thought this bed would solved that. It's terrible and really hard to get support.
If I could give ZERO stars I would. HORRIBLE CUSTOMER SERVICE. DO NOT ORDER!
I placed an order for an i8 bed and bedding accessories to go along with my new bed. I received all bedding accessories, no issue. My mattress and base was supposed to be delivered on a specific date. I had taken that specific date off of work for the delivery and installation. Without my consent, Sleep Number rescheduled my delivery for a different date (a date that I was not available). Instead of getting my original delivery date back, Sleep Number blamed the change on me having COVID. However, I have been cleared of COVID way before the delivery date (reason I picked my specific delivery date). Spent hours on the phone trying to resolve this. Since Sleep Number could not accommodate my schedule, I decided to cancel the order. Now, Sleep Number will not accept the bedding that I ordered back as a return because they state, “All sales are final!” However, I do not have the mattress that this new bedding goes along with, due to their mistake. I cannot believe this treatment. It is very upsetting.
I purchased my sleep number bed in I have wonderful sleep for many years on it. In I started having pain and discomfort sleeping. I would wake in the morning stiff and sore in my hips. I went to my doctor who prescribed drugs , which worked for awhile. I recently purchased a "Bed in a Box" and my pain is gone!! I called sleep number asking about the warranty and the woman said my topper was worn out and for $+ dollars she would send me a new one. What good is a 20 year warranty if you have to pay to fix the problem? This bed is WAY too expensive to wear out in 8 years.
On May 21st, we bought our bed at sleep number in Dublin Ohio, we were greeted with a great salesperson Jazmine. Who was very knowledgeable and pleasant to work with. We have been wanting to buy a new bed for awhile, and we were so excited. I am a RN and my husband is an officer. We have been working long hours and were considered essential workers during Covid, we were also excited to be spending time together buying our bed. So here we are, signed the contract and paid for the bed. We purchased on May 21st, delivery was to be on June 5th. We were instructed to take our old bed out, since they do not remove old mattresses. We woke up at 6am on Friday, cleaned out the furniture and the old bed. My husband loaded our bed on the pick up and drove it to the dump. By 11am we were looking for the delivery truck to drive up the drive way. At approx. there was a message on the phone stating the bed delivery would have to be re-sheduled for June 24th. That is a whopping 3 more weeks away. All this week we have been getting e-mails that the bed was on the truck, the bed was shipped etc. At am instead of the truck coming up our driveway we were being told we have to re-schedule 3 weeks out. I called the manager at customer service. After explaining we had no bed to sleep on, we have no money to purchase another bed, because we had put all our money on the sleep number bed. And our mattress was at the dump. He stated he could not be able to fix that date, but during the conversation he said he would move it to the 18th of June. We were furious, I started pacing, I tried to call the corporate office, there was nobody to take my call. The message said, nobody was in the office. We even asked if we could go pick up a floor model, the guy said, "I am sorry we don't do that". I also asked if we could have our money back and he said, it would be days till we get it back. Very poor customer service. I would never go back to another sleep number store again. Needless to say, we still have not recieved our money back, we are sleeping on an air mattress which deflates during the night, so we get up from the floor and pump it up again to get a couple more hours sleep before we have to go to work. This has been a nightmare. Worse experience ever.
Sleep number nightmare
We tried 2 different sleep numbers. First thing to notate, you do NOT need the base to use your sleep number mattress. Second thing to remember, go into the store to try them. If you shop online thinking you can just return and try different ones because of the day warranty, you can't. If you return one, don't exchange. Full on return so the second one you pick will also have the day warranty. This is a horrible loop hole they made to be able to say "Screw you, we don't cause if you don't like it, we are keeping your 2 grand". It is % a glorified air mattress. You sink into the middle and every movement your partner makes, you feel it. We have been so disappointed in how cruel their policy is. We are now stuck with a 2 grand mistake.
I'm telling youthis is a rip and run product
There are probably very few repeat buyers for sleep number beds. They are the most expensive, most uncomfortable bed in the industry. Don't believe in the hype, or that they will at anytime refund ANY part of the bed you buy. It s a good 45 minutes on the phone to call tech support for help when the damn thing wont connect to the remote or the app on your phone. Just so that it will go again the next nightso you have to call again. Plus, who wants to call them in the middle of the night because you cant get it to work? There is nothing good about a sleep number bed. No resale value, and they will bleed you dry in cost. You are better off getting a air mattress from Wal-Mart.
Poor Customer Service from Tulsa Store on 71st Street
We finally got our bed delivered after 5 1/2 weeks from the date we purchased it. We first were told it would take 2 weeks but when we got home realized the date they wrote on the contract was for 3 weeks. 2 hours before it was to be delivered we got a call postponing delivery for 2 more weeks. We complained and they moved the date up to 1 more week. Then 1 1/2 hours before that delivery date they called again and postponed it for what they tried to schedule for 3 more weeks. We said absolutely not and finally they moved that date up to 1 more week. We called the store we bought it from in Tulsa, OK. on 71st Street but they said they couldn't do anything about it. We called many different company numbers trying to get it delivered but each call was worse than the last. They were all so condescending and said nothing could be done. We waited another week and finally they delivered it. We bought a split king p6 smart bed and spent a lot of money on it and feel we were treated very poorly by everyone we talked to. We were told to get rid of our existing bed so we were without a bed to sleep in for 3 weeks while they kept changing delivery dates on us.
We purchased the C series and bought 2 xtra long twins with separate frames so my wife and I could adjust to our own wishes. Turns out the 2 frames are not designed to be in the same room, as the remotes bind and all of a sudden my remote will stop operating my side and switch to my wife's. The sleep number adjustment now does not work. Mind you. We are talking about 16 months after purchase and now out of warranty. I wake up with back pain every morning and still paying on this with their 2 years no interest. Don't waste your money. Instead purchase a good quality mattress for less than 1/2 the money. They will give you the run around and not stand behind their products. Stay away from Sleep Number
Finally a pain free sleep!
I'm going on week 2 of having my P5 Sleep Number bed. And so far, I've have pain free sleep. I suffer from back and hip issues due to a car accident and haven't had a good night sleep in 5 years. Until we got our SN bed! It relieves the pressure on my back and I wake up without having to limp out of bed. I couldn't be happier!
We have slept in this bed two nights and already I have noticed the pain in my shoulders and fingers have disappeared. My sleep number is 30 and I am positive the bed we had was a causing the pain. So far I love the bed and its features.
We tried all of the beds at the store and this was by far the most comfortable.
Best Sleep Ever!
I have a super sensitive back and needed something that would be soft. My partner, is the exact opposite. This bed accommodates both our needs and we have never slept better.
I bought the bed a month ago. I love how large it is and how you can change the softness.
Perfect for curvey bodies, after a long time I felt my back being supported while sleeping
Love the new features
this is the 3rd select comfort I have purchased over the years. I love the new features, especially the audio sleep adjustments. I have hip issues, so I'm looking forward to this one!
Best Sleep Ever
replaced a new store mattress and couldn't be happier!
Most comfortable bed and most restful sleep I’ve ever had
My first new mattress since I was a child and I love it! Best sleep ever!
We got this bed a few weeks ago and it’s the best sleep we’ve had in a long time.
The bed is a little rough at first being brand new. Once it breaks in a bit it is amazing! The features rock and the adjustable base is a home run!
Bought this today. Great bed fantastic features. If all of the beds this one has everything I need. Great comfort and plushness
So far we are not impressed. We still have back and hip pain when we wake up. We’ve tried “find my favorite” several times, used our sleep number that was measured in the store, and tried several other sleep numbers. There was no major difference in our sleep score or the way we felt in the morning. Bottom line, we could have the same results with a $ mattress instead of a $6, setup.
P5 good bed
Its a good bed but, i am def going to upgrade to i10 or
Bought bed 3 weeks ago bit of a rocky start trying to get bed to work properly turns out our modem wasn’t working as it should but now the bed is working properly i have much less back pain in the morning than i did but still very early to say exactly how it’s working for us
We keep coming back!!
Thank you Sleep Number for another fantastic bed! Our first SN bed was for my hubby and I. But when it came to my disabled daughter's new bed, we always thought "Well let's just buy a cheaper one at Costco or on Amazon". Every time I do the research and get overwhelmed by all the mixed reviews. I ALWAYS end up going back to Sleep Number because I know the quality is reliable and the customer service is phenomenal!! Thank you Sleep Number :)
For couples, reccomend a split mattress
If you have different habits/sleep schedules, I reccomend you upgrade to a full split mattress.
I brought this two months ago and I'm very Satisfied with it
Love it!!!!!!!! Great bed!!!!! Couldnt live without it!
Our daughter loves it!
We bought the twin size for our daughter several months ago. She loves it. I wish sleep number offered an adjustable base for it (we had to get one from mattress firm) but she has had no complaints! She is sleeping so much more soundly. It would be a 5 star if sleep number could produce that adjustable base!
Bought this for my children and they love it. It’s great being able to adjust it to each of their liking.
When the bed adjust to your every move.
I was in the hospital for surgery and had to stay over night. I slept on a sleep number bed. It was the best. I felt very relaxed and was able to sleep. I'm getting one for everyone in my household. You won't regret it. Best money you ever spent.
Like the adjustment feature
This bed helps my back. It is on my adjustable frame and works great.
back pain gone
We bought this approximately 6 months ago because we were sleeping on a very soft mattress that my husband loved but my back hated. He sets his side to 55 and mine is 90 and no neither of us wake up sore because of a mattress problem!
Great experience in store
I bought this bed about a month ago, and I'm glad I did. This is a very comfortable bed. I'm sleeping on my back, which I haven't been able to do in years!!!
Have had them bed
Have had them bed for 4 weeks. After the initial trial period to find out number our sleep quality has greatly improved.
A little pricey but worth it
My husband and I have enjoyed our new sleep number bed. We love the split top and individual controls. Definitely worth the money
Great nights sleep
I now wake up with No more back pain. We are more rested in the morning.
Love the bed to sleep and watch tv Going to buy pillows next
Very good so far have it for a couple years , rest and sleep better
Got this one and am very happy woth the product quality. Works well, customer service has been easy to get help when the remote acts up on occasion, definitely a good choice for us and our budget.
I am enjoying my bed. Still checking out all the features on the bed.
Where have you been!
For years we've fought with a bed that's not fully comfortable for either of us. Normally beds last you about 10 years well we went through 3 within 2 years! Finally tried the sleep number & what a difference! We both get to sleep at our ideal firmness levels & wake up rested now!
Best decision we made in a very long time. Would recommend
Amazing Best sleep I’ve ever had in my life very happy with it
I purchased this bed
I purchased this bed several years ago and have been very happy with it. I really like that we can change the firmness from either side. This is wonderful
Awesome buy. Was just at the store to upgrade my mattress..
Best Bed Ever
This bed is very comfortable and relaxing. Easy to maneuver and assemble.
Lovely lovely bed
Love the auto adjust feature keeps me cradled all night long
Great comfy bed
Love the auto adjust feature, keeps me cradled all night long
I bought this Its good .
I've suffered with back pain for years and never able to find a mattress firm enough. The C2 is capable of being extremely firm for me and still soft for my wife. Best of both worlds
Love My Sleep Number c2
This is my third bed! Love them all.My stepson just bought one for his new bride.
Just bought this bed for a family member, and they are sleeping great! Love Sleep Number!
Stayed at a friends place and was able sleep in this bed. Awesome
I tried one of these at a friends house and it was so good that I just went out and bought one it is the best night sleep I’ve had
Not the greatest
Difficult to find the right number. The auto adjustment doesn't seem to do much if anything. The time listed as bed time, exit times and wake time are off by at least an hour, with no option to adjust to correct time. I'd give this mattress a fair rating.
My side is very inconsistent
I've had my bed for 3 months and it deflates my side all the time. I have to adjust back to my number every night.
Have had bed for
Have had bed for almost 2 months now. Still getting use too. Finding that perfect number.
I am not really happy with this bed. Too hard said Goldilocks! Can’t get it adjusted to be comfortable.
Bought the bed over a year ago-would do it again if I needed one.
A friend bought this and is very happy and completely happy
I liked the whole bed and its products are of excellence
Best bed ever!
Bought this bed a couple weeks ago and could never go back. My wife and I have different preferences and nothing works better to keep us both happy.
I bought this bed because my wife and I couldn’t find a mattress that we were both comfortable sleeping on. This bed not only meets both of our needs, but it has also helped me sleep my first full month in a long long time. Love this bed.
We are sufficiently satisfied with our sleep by number bed. We do need to buy the mattress topper pad for it though.
Glad I Bought It
After many months of debating whether or not to upgrade or not, my husband and I are so glad that we did. Being able to adjust either side is perfect for us
I got my bed in on Tuesday and it is comfortable the only thing I think the c2 should cooler on it too
Best sleep I’ve ever had!
I couldn’t be happier with my bed. The features are amazing and it’s the most comfortable bed I’ve ever owned! I’m able to customize the firmness based on how I’m feeling which helps with back pain. Tracking my sleep patterns also allows me to be smarter about when I’m going to bed and the quality of the sleep I’m having. Highly recommend the investment!!
I bought this bed about a month ago and I love it. My sleep has improved, it’s comfortable, I love the auto adjust feature so if I’m on my back, side ir stomach it’s always comfortable
Bought a few months ago and definitely enjoy more than previous beds
I bought this bed about 3 weeks ago and it is great. I was looking at a more expensive one but picked this one and have no issues. I get better sleep and am not stiff in the morning.
I love my bed
Since I have this new bed I have had no more back issues or health issues it's very comfortable. I like to play with my mole control to the beds
Great bed for a great nights sleep
We purchased our bed in April of and we love it! This is our second sleep number bed and it is still the bed best with the best comfort we have experienced. We love the improved controls and the convenience of being able to adjust the settings with our phone and all of the improved features like the automatic pressure adjustment that maintains the best pressure no matter what position we are in and it adjust to the temperature in the room with out us having to check the pressure ourselves! Great improvements from a great company!
Sleep Number as a company has been great. The input I receive from their email alerts and from the bed itself are fun and useful. Oh yeah, and the mattress is very comfortable. :)
We have had our Sleep Number bed for several months and we love it. We love that we can adjust each side to our comfort level and the bed sleeps so good!!!
Love our bed!
We have had our bed since January and, for the most part,it has improved our sleep. The only reason I gave it 4 stars is because I had to buy a topper to make it softer. I would recommend couples buy the feature that allows each person to control back support. We didnand I regret that.
I bought mine in March and I'm still learning how to experiment with the features. Originally I didn't buy the remote but soon discovered it really is easier than trying to use my phone.
Best investment we ever made!
We purchased this bed 3 years ago and we love it. My husband has severe back pain and this bed has helped greatly.
had 6 months enjoy sleeping on it very much it is so soothing
Best bed I have ever purchased. Love the ability to elevate the head and love the unserved light!
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Does Sleep Number Offer Free Shipping
Unfortunately, Sleep Number does not offer free shipping. If you are lucky though, you will find Sleep Number coupons that offers free shipping. They are found on Groupon Coupons every so often, so if you can wait to find one, you will save yourself quite a bit of money.
Where Is Sleep Number Located
Use the Sleep Number store locator to find a mattress store near you. Experience the ultimate comfort and find your Sleep Number setting at one of the nearby locations! You can find the location nearest you by visiting the Sleep Number website. Make sure to print out a Sleep Number coupon to take with you to your local store and save!
What Payments Does Sleep Number Accept?
Sleep Number accepts major credit cards, the Sleep Number Credit Card and they offer financing to pay your purchase off in increments. They offer month, month, and month financing. You choose what plan is best for your needs. Make sure you apply your Sleep Number coupon before you finalize your purchase so you get the best price possible.
We receive free products to review and participate in affiliate programs. See our disclosure page for more information.
Sleep Number beds are popular with both individuals and couples who value the ability to customize their bed based on how they feel any given day.
If you’re looking for a Sleep Number Bed, now is a great time to buy one! With Sleep Number’s sales in , you’ll get great savings that you can’t beat.
Keep reading to learn more about Sleep Number Beds, find out which ones we’ve reviewed, and hear about some great on-going sales for Sleep Number and other similar mattress brands.
Sleep Number Beds Coupons
Sleep Number is currently running a sale where shoppers can save up to $ on select Sleep Number smart beds. Plus, shoppers get free premium delivery and setup with any base (a $ value)!
Make sure to use our coupons to save big!
Sleep Number c4
Sleep Number c4
The Sleep Number c4 is part of the company's Classic Series and is a bit firmer than other models. Click the button to save $!
Sleep Number p5
Sleep Number p5
The Sleep Number p5 is part of the company's Performance Series and is comfortable, supportive, and adjustable. Click the button for $ off!
Sleep Number i8
Sleep Number i8
The i8 is one of Sleep Number's higher-end mattresses and is both comfortable and breathable. Click the button to save $ on the i8.
Sleep Number m7
Sleep Number m7
The m7 is a comfortable memory foam option with some excellent cooling features. Click the button to save $!
Highlights of the Sleep Number Beds
- They’re customizable! Each mattress comes with an air chamber (or two) that inflates/deflates based on your Sleep Number setting. The higher your number – which goes up to – the firmer your bed.
- There are two different types of Sleep Number beds available ® Smart Beds and Value Beds.
- Both types of beds come with a DualAir Adjustability feature, which allows couples to set the firmness and support on their portion of the bed – no one has to compromise.
- Sleep Number beds come in a wide variety of models with varying levels of supportive foam layers and mattress tops. The most basic model is the C-2 ($ for a Queen) and the top of the line model (currently) is the I model ($4, for a Queen).
Read our full overview of Sleep Number Beds.
Sleep Number Accessories Coupons
Sleep Number also offers a wide range of sleep accessories. Click on these coupons to save big on pillows, sheets, and comforters!
BOGO HALF OFF
Sleep Number Pillows
The Sleep Number pillows come in a variety of shapes and sizes and should be a great fit for multiple types of sleepers. Click the button and buy one pillow to get one 50% off.
Sleep Number Sheets
The Sleep Number sheets are made with the highest-quality fabrics and come in a variety of comfy designs. Click the button to get 20% off sheets.
Sleep Number Comforters
The Sleep Number comforters and duvets are comfortable, fluffy, and high-quality. Click the button for 20% off.
When Do The Sleep Number Beds Go On Sale?
According to the Sleep Number representatives I spoke to about mattress sales, the beds go on sale all the time.
Although there are no guarantees on when a Sleep Number bed will be discounted, all the representatives I spoke to said that there are some sales around most major holidays, especially for Black Friday and Cyber Monday.
If you have got one model in mind, in particular, it might be worth it to keep an eye on the price. One representative told me that every single mattress has been on sale at the same time before. She couldn’t tell me when that would happen again but at least we know it’s possible.
How Big Are Sleep Number Sales?
Sale prices change frequently, but can be as small as $$ off (on a Queen) to Final Clearance sales that are closer to $ and $1, off per Queen bed.
If you see a bed on Final Clearance that is because it is on something called a “close-out.” Once they are completely sold, the beds will be discontinued.
Are The Sales In The Store The Same As Online?
Sleep Number beds will be on sale for the same amount online as they are in-store. People can rest assured that if they go into a store to try out different mattresses and bases they will be getting the same deal as online customers.
People can always purchase their mattress in-store, on the phone or via Live Chat on Sleep Number’s website.
Coupons And Sales On Sleep Number Alternatives
In case youd rather shop for an online bed-in-a-box mattress, there are many options that are comparable to Sleep Number Beds, but offered at a lower price. Check out the sales on these mattresses for Presidents Day if youre searching for a good Sleep Number Alternative.
The Saatva Solaire is a very comfortable mattress with adjustable firmness. It is a great fit for light- and medium-weight people of any sleeping position. Click the link to save $ on the Solaire.
Eight Sleep Pod Pro
Eight Sleep Pod Pro
The Eight Sleep Pod Pro is a high-tech mattress that is designed to keep sleepers at the right temperature during the night. Click the button to save $ on the Eight Sleep Pod Pro.
Purple Mattress + Power Base
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Tempur-Pedic is the king of memory foam and makes amazing mattresses that are both comfortable and supportive. Save up to $ on Tempur-Pedic adjustable mattress sets simply by clicking the button below.
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Katie manages the day to day operations of the Mattress Clarity news site and reviews sleep products in addition to writing and editing sleep news. She hails from Austin, where she lives with her growing family. She is a Certified Sleep Science Coach and has a master’s degree in Journalism from Northwestern University and has a background in health and science content. Her work can be found in print and online publications like Discover Magazine, USA Today and The Huffington Post.
Number history sleep sale
We’ve updated this guide with information on new temperature-balancing features in Sleep Number’s Smart Bed line and the forthcoming Climate Smart Bed.
Spending thousands of dollars on a mattress that, by volume, is mostly air may sound as ridiculous as paying inflated prices for bottled water. But with some marketing magic and a few enticing extras, real or imagined, anything can happen. Sleep Number, the most successful brand in the adjustable air-bed category, offers 11 models with varying levels of cushioning, all of which can be puffed up to your desired firmness level with just the touch of a button. If you sleep alone and have a consistent firmness preference, Sleep Number is an overpriced option. But for couples with vastly different tastes in mattress firmness, those adjustable, air-filled chambers could be worth it.
Why you should trust us
As a senior staff writer at Wirecutter, I’ve spent over two years covering sleep and mattresses. I’m the author of Wirecutter’s mattress buying guide, foam mattress guide, innerspring mattress guide, and sleep tracker guide. I’ve slept on dozens of different mattresses at home, sampled dozens more in-store, visited mattress factories, and attended mattress trade shows. I’ve also spent countless hours interviewing dozens of sleep and mattress experts about good sleep hygiene, pressure-point relief, and proper spinal alignment in bed. For this guide, I made two visits to the Sleep Number store in New York City to try its offerings. I also slept on the Sleep Number p6 in my home for about three weeks.
Making sense of Sleep Number
From a design standpoint, Sleep Number Smart Beds and Value Beds are similar to any other mattresses: Each contains an upper “comfort” portion made of foam layers and a lower “support” portion. Instead of the foam or springs found in the lower support portion of conventional mattresses, in Sleep Number mattresses, that support portion consists of an adjustable air chamber and (with the exception of the Classic Series and Value lines) a “support” pad. These air chambers make it possible for couples to independently adjust firmness levels to their own liking. There’s also a sleep tracker inside the bed.
Here’s how the key components work:
The air chamber allows you to adjust the firmness level of the mattress—your “sleep settings”—by filling the chamber with more or less air. The settings range from 5 (least firm) to (most firm); you can adjust them in increments of 5 (so there are 20 settings in all) using the SleepIQ app on your phone or tablet, or with a remote (an additional $40). With the Smart Beds, the tissue-box–sized pump is incorporated into a base ($ for a queen), which pairs with the mattress. If you don’t purchase the base, the pump will sit on the floor. (With the Value Beds, the pump is specifically designed to sit on the floor, even with the purchase of its compatible base, which is also $)
Except for twin and full sizes, Sleep Number mattresses have separate air chambers on each side, so you and your sleep partner can choose your own firmness levels. On the Smart Bed series, these air chambers have what the company calls Responsive Air technology, which is said to allow these chambers to automatically adjust as you shift positions throughout the night; if you roll over onto your side, the bed will let out air so there’s more give. When I tested this feature at home, the adjustments were so subtle and infrequent that I hardly felt a difference. The low buzzing sound the bed emits with every involuntary (and voluntary) adjustment didn’t bother me—but if you’re a light sleeper, it might wake you.
There’s also a layer of foam cushion that surrounds the air chamber. And the thicker the foam portion on top, the more expensive the mattress. We’re disappointed that Sleep Number doesn’t divulge the type or density of foam it uses, calling it only a “proprietary foam.” (If customers are spending thousands of dollars on your product, we think you should tell them exactly what they’re getting.) But with the exception of the memory foam in the Cooling Memory Foam (m7) bed—which makes memory foam its selling point—we think the foam in Sleep Number mattresses is probably some sort of non-memory-foam polyurethane foam (also known as polyfoam). A majority of mattresses incorporate polyfoam, and the Sleep Number foam feels like the non-sinky kind used in the Tuft & Needle, a mattress we tested for our foam mattress guide. The Sleep Number mattresses are, with the exception of the Cooling Memory Foam (m7) bed, cushiony but not particularly contouring or extraordinarily plush. The Classic (c) line and Value (s) line have the least cushion; the Innovation (i) line has the most; and the Performance (p) line falls somewhere in between.
Sleep Number’s sleep-tracking sensors sit inside the mattress. The company’s SleepIQ technology senses heart and breathing rates and body movements through ballistocardiography, a process that tracks the force generated as the heart ejects blood into its surrounding major vessels. This data is then sent to the cloud and run through an algorithm that creates a sleep report, highlighting periods of restless and restful sleep. This report populates in your SleepIQ app, along with tips for how to sleep better. The upside of the sleep-tracking sensor is that you flop onto the bed and the sensor instantly starts tracking your movements (no need to set it up every night, as you would with a sleep-tracking app on your phone). The downside is that you flop onto the bed and the sensor instantly starts tracking your movements, so taking a long nap and reading in bed are both captured as sleep as well (though if you have a two-hour gap in between, it will show up as separate sessions).
The truth is, there are many ways to analyze your sleep (all with their own advantages and disadvantages), whether it’s with an app on your phone or a fitness tracker. So even though SleepIQ is an interesting enhancement, it shouldn’t be a feature that, if you’re unsure, tips your decision toward buying a Sleep Number mattress.
What we think about Sleep Number mattresses
In general, we think you can get a more comfortable mattress for a lot less. (For our favorites, see our foam mattress guide, our hybrid mattress guide, our innerspring mattress guide, as well as our guide to the best cheap mattresses.) But if you insist on Sleep Number’s adjustability because you and your partner can’t compromise on a firmness level, and you have a flexible budget, we think only the Performance Series and Innovation Series mattresses and the Cooling Memory Foam mattress are worth considering. The less expensive Classic Series mattresses and the Value Bed lines are just too thin for most people. If you like a plush mattress with good support, then you should spend more for the Innovation Series beds, which have thicker cushioning.
Beyond SleepIQ, Sleep Number’s marketing also touts technology that claims to help you fall asleep faster with a foot-warming feature. You can also theoretically control your partner’s snoring by raising the upper portion of their side of the bed. However, these features are available only with the company’s adjustable bases (sold separately), which cost between $1, and $2, for a queen. (We haven’t tested them yet.)
Here’s how the mattresses themselves compare to one another:
The Sleep Number Smart Bed Classic Series (c2 and c4)
The under-$1, (for a queen) Classic Series is Sleep Number’s entry-level offering, and the mattresses in this line sure feel like it. The 8-inch c2 reminds me of a dormitory bed—not surprising, since it contains only 2 inches of foam; the rest of the mattress is made up of air encased in the bladder. The c4 has an inch more foam, for a total of 9 inches, and feels only slightly less institutional; there’s nothing cuddly about it. Unless you’re used to sleeping on a mat or you plan on springing for a good mattress topper, we don’t recommend this series.
In , Sleep Number updated its Smart Beds, adding “temperature-balancing” features—including high air-flow fabrics and gel materials—meant to make the mattresses feel cooler and more breathable.
The Sleep Number Smart Bed Performance Series (p5, pSE, and p6)
The Performance Series is slightly plusher than the Classic Series. The p5 and “cooling” pSE each have 4 inches of cushioning, for a total height of 10 inches. The p6, the company’s most popular mattress, has an additional inch of cushioning, for an overall thickness of 11 inches.
Compared with the beds in the Classic line and the Performance line’s p5, the p6 felt like a “real” mattress, the kind with a surface that’s adequately cushioned for people who are not particularly high-maintenance. But when I tried the p6 at home, I couldn’t shake the feeling that I was sleeping on a rubber raft. The 5 inches of foam wasn’t enough for me to nestle into, even with a softer air-bladder setting. Letting out air offered more “give,” but then the bed didn’t feel as supportive, and it still didn’t feel fluffy, per se. (With a conventional mattress, you can have both plushness and support if you choose a more billowy foam, fiber, or microspring top layer, and a firmer bottom foam or spring layer, with transitional foam layers in between. With a Sleep Number bed, you’ll need to treat yourself to the more pillowy Innovation Series mattress, and inflate the chamber with more air, to achieve the same result.)
I was left feeling adrift, but my husband, by contrast, loved sleeping on the p6. For once, instead of compromising on (aka relenting to) my medium-soft-mattress preferences, he could sleep on a firm mattress next to me. It was a sad day for him when we returned this mattress.
The pSE (SE stands for special edition) wasn’t available to try at the store when I visited, but Sleep Number’s publicist said it has proprietary “ClimaTemp” foam that is “softer and more plush” than what’s typically used on the p series. Unfortunately, we’re not sure exactly how this technology works because Sleep Number doesn’t share details about its foam.
As noted above, in , Sleep Number added more temperature-balancing elements to its Smart Bed mattresses.
The Sleep Number Innovation Series (i8, iLE, i10)
The Innovation Series is Sleep Number’s highest-end, plushest line. Although these mattresses arguably don’t feel as plush as most foam or innerspring mattresses of similar price, the beds in this line actually feel like “nice” mattresses. If I were set on a Sleep Number mattress and could afford to do so, I’d spend more for the Innovation line’s added cushioning. But for someone like my husband, who just wants something adjustable and comfortable enough to sleep on, a less-expensive p6 would do just fine.
The i8 comes with 6 inches of foam and a “temperature-balancing” surface (for a total thickness of 12 inches), and it felt pleasantly pillowy. The i10, with its additional inch of foam, was just a tad fluffier. Like the pSE from the company’s Performance line, the iLE (limited edition) is not a typical fixture in-store, and it, too, has the ClimaTemp foam, described by the company as “softer and more cooling.”
The Sleep Number Cooling Memory Foam (m7)
The m7 is the only Sleep Number bed that offers the hugging sensation of memory foam. If you and your sleep partner prefer a light memory-foam cradling, and if you can’t agree on a firmness level, then the m7 may be a worthwhile, albeit expensive, option. However, the company doesn’t divulge what, exactly, is in that foamy comfort portion, so we don’t know how dense, and therefore durable, it is. The sinky-ness of the m7 is comparable to that of most online foam mattresses (such as a Leesa or Casper). It has a slight sinking sensation, but not the more-assertive curve-conforming feel of something like the Tempur-Adapt.
The Sleep Number Value Beds (s1 and s3)
The Value Bed (s) line is Sleep Number’s “bed in a box” option. The company is planning to discontinue it in the near future, but for now, given the current coronavirus crisis, it has gained in popularity because of its contact-free delivery. The Value line’s s1 and the s3 mattresses cost about the same as the beds in the Classic (c) line, but they have a quilted cushion layer (as opposed to the smooth surface on all the other lines). That quilted layer is “zoned” to cater to various pressure points; there are five different cushioned areas in the s1 and seven in the s3. The company doesn’t divulge details about its foam, so we’re not sure how the zones differ. But we do know that this comfort portion isn’t thicker than the 2 inches we found wanting in the Classic line’s entry-level c2, and the air pump sits on the floor, as opposed to being integrated into the mattress itself, like with the other lines. And although the Value line comes with SleepIQ technology, the Value Beds don’t have the “smart” feature that allows them to conform to your body as you shift positions. We haven’t tried this line, but given how spartan the c line felt, we can’t imagine that any amount of quilting or zoning would compensate for the thin comfort layer.
Owner review feedback for Sleep Number mattresses
Sleep Number mattresses are typically purchased directly from Sleep Number, so that’s where we found the majority of the online reviews. Out of the 34 good-quality negative user reviews we collected about the Classic (c) Series (that is, comments that were specific, even-keeled, and written during the past year), 10 contained complaints about issues related to a lack of cushioning. This included reviewers describing the mattress as too firm, too thin, “bottoming out,” or having poor pressure relief. Several reviewers pointed out that the c series is especially problematic for “heavier”-weight sleepers, and others noted the support felt better once they added a mattress topper.
For negative feedback on the Performance (p) Series, we found far fewer complaints related specifically to the mattress’ thinness (just one out of 22 reviews mentioned this, and this was specifically for the p5). But four out of 26 good-quality negative Innovation (i) Series reviews noted that the mattresses were too firm or offered poor pressure relief. Perhaps this is to be expected, given that these users paid much more for their mattresses and therefore expected more. Three out of the six Cooling Memory Foam (m7) owners complained that their mattresses were either too thin, too firm, or lacked pressure relief.
Of course, this sampling isn’t scientific. But it does suggest that a lack of cushion could be a concern across all Sleep Number lines if you like a billowy mattress. Although some sleepers were satisfied with their mattresses once they added an after-market topper (not necessarily from Sleep Number), others resented having to spend additional money or were annoyed that the topper didn’t stay put. One user noted that because of the added mattress topper, the foot-warming feature of Sleep Number’s adjustable bed frame was no longer effective. (The company says the warming should still work with one topper, but not with additional layers beyond that.)
In addition to thinner-than-expected cushioning (and possibly related to it), rolling into the middle of the bed was another recurring gripe. My husband and I didn’t experience this problem, but I could understand how some couples might feel annoyed if there’s a discernible gap between the two sides, depending on the thickness of the cushion, your weight, and the contrast in firmness levels between you and your sleep partner. We asked Sleep Number about this issue and its reps told us that you can request a free “chamber lift”—a foam base that’s placed on the softer side of the bed—to even out the surfaces. (This suggests that both members of a couple should really try out the mattress together before buying, too.)
We also spotted reviewer frustration with the SleepIQ technology on both the Sleep Number site and in the app store. Some noted that reading in bed at length or having a dog who lounges on the bed can confuse results (though, as noted earlier, the app will register these as separate sleep events if there’s at least a two-hour gap in between). Others reported that their bed didn’t, as promised, adjust to their sleep position as they shifted; still others said that when it did, the noise woke them up. The low buzzing sound didn’t bother me—but it was so infrequent that I, too, wondered whether the bed adjusted to me at all. Finally, plenty of people noted the general wonkiness of the app. Although I didn’t experience this myself, these comments make it clear that a good Wi-Fi signal is crucial for a seamless experience.
How Sleep Number mattresses compare
The low end of each price range refers to the size noted in the chart. The high end refers to a “split” or “flextop” California king bed, unless noted. (“Split” and “flextop” are options only for king and California king mattresses and are available only with the additional purchase of an adjustable base.) Split and flextop mattresses are the same price—a split mattress works for a base that adjusts only the upper body; a flextop works for one that adjusts to both upper and lower body—and they’re around $ to $ more expensive than a regular mattress of the same size.
|Sleep Number Classic (c) Series||Sleep Number Performance (p) Series||Sleep Number Innovation (i) Series||Sleep Number Memory Foam||Sleep Number Value Beds|
|Price||$ (twin) to $1,||$1, (twin) to $2,||$1, (twin) to $3,||$2, (twin XL) to $3,||$2, (twin) to $3,||$3, (twin XL) to $4,||$5, (queen) to $6,||$4, (twin XL) to $6,||$3, (twin XL) to $4,||$ (twin) to $1, (king)||$1, (twin) to $2, (king)|
|Thickness||8 inches (2-inch comfort layer)||9 inches (3-inch comfort layer)||10 inches (4-inch comfort layer)||11|
inches (5-inch comfort layer)
|10 inches (4-inch comfort layer)||12 inches (6-inch comfort layer)||13 inches (7-inch comfort layer)||12 inches (6-inch comfort layer)||11 inches (5-inch comfort layer)||10 inches (1½-inch comfort layer)||11 inches (2-inch comfort layer)|
Delivery, warranty, and returns
The Value Bed (s) line ships free via UPS. Other lines can be delivered in-person for $ You can pick a day and time window based on availability, and, if all works well, Sleep Number’s “Comfort Service Home Delivery service team” stops by with your mattress, configures the air pumps and app, and shows you how everything works. However, the delivery team missed my window twice because of New York City traffic (and, frustratingly, customer service was not particularly helpful in making special accommodations to take that traffic into consideration while also meeting my building’s strict furniture-delivery window). I received my bed on the third try, only to find out that I had been given a one-chamber instead of a two-chamber mattress, as requested. For my re-order, with the help of the Sleep Number public relations team, I was able to confirm a morning delivery and received the correct mattress without a hitch. To be fair, despite my experience, customer service wasn’t a big pain point among the user reviews we analyzed.
There’s a night free trial for all new (i.e., non-closeout sale) Sleep Number mattresses, but you need to sleep on one for 30 nights before filing for a return. Plus, if you decide to return the mattress, there’s at least a $ fee to cover transportation costs. If you ordered an adjustable base with your mattress, that base cannot be returned.
Sleep Number mattresses come with a year limited warranty. (Sleep Number representatives say they made this recent change to “align with industry standards.”) However, the accessories that come with Sleep Number beds have different warranty time frames (the remote control, for example, which is optional and purchased separately, is good for a year). With the bed, you pay an increasing proportion of the costs associated with getting it repaired, starting at year two and beyond. This can get pricey. One Wirecutter staffer ended up with a broken pump on one side of her Sleep Number mattress after six years; the estimated cost to repair it was around $
What to look forward to
In , Sleep Number is releasing its Climate Smart Bed, which is said to be responsive to both temperature and firmness preferences. The company says the bed will have sensors to measure sleep-tracking data like your heart, heart-rate variability, and breathing rate. Among other features, the mattress will automatically adjust firmness in response to your movements, and warm or cool the bed based on your body temperature. Sleep Number also now offers a kids bed.
Further reading on mattresses
The Best Mattresses for
The perfect mattress is highly individual. We’ve researched and tested dozens of mattresses, in a range of prices, to help you find your best night’s sleep.
The Best Mattresses for Back Sleepers
If you prefer to sleep on your back, you’ll probably want a medium-firm mattress to align your spine and keep your shoulders, hips, and lower back comfortable.
The Best Mattresses for Back Pain
There is no actual “best” mattress for back-pain sufferers, though one that feels medium-firm to you is likely to be the best choice. We have six to recommend.
The Best Innerspring Mattresses
Shopping for mattresses can be a nightmare, and searching specifically for an innerspring model is its own special hell. Let us help.
The Best Hybrid Mattresses
Part coil, part foam, hybrid mattresses have a range of feels. Here are our favorites, plus what you need to know to find one that’s right for you.
About your guide
Joanne Chen is Wirecutter’s senior staff writer reporting on sleep and, on occasion, other lifestyle topics. Previously, she covered health and wellness as a magazine editor. After an assignment forced her to sleep eight hours a day for a month, she realized that she is, in fact, a smarter, nicer person when she isn’t sleep-deprived.
When Does Sleep Number Have The Best Sales ()?
Sleep Number has a selection of mattresses to choose from categorized in four collections: Classic Series, Performance Series, Innovation Series, and Cooling Memory Foam. Each mattress has its own set of specs and features, but prices typically range from under $ to upwards of $ Take advantage of their sales and promotions to get an even better deal!
Sleep Number Sales And Promotional Offers
There are many sales and promotions available that make owning a Sleep Number Bed even more affordable. Common discounts include:
- Percentages off (30% off sale)
- Set amounts off ($ off promo)
They run sales on holidays, weekends, and even just daily, so it's best always to check their website to see which offers you can take advantage of! They have a specific "sale" section on their site to make it easy to see what discounts are available. Also, sign up for their email newsletter to stay up-to-date on their most recent sales and discounts.
Sleep Number Models And Prices
The Sleep Number Classic Series is the most affordable line of mattresses in their collection. Each bed features dual adjustability, Responsive Air® technology for better spinal alignment, and SleepIQ® technology to track your sleep.
- c2 Smart Bed model starts at $ for a Twin and goes to $ for a California King
- c4 Smart Bed model starts at $ for a Twin and goes to $ for a California King
The Sleep Number Performance Series includes everything in the Classic Series, with enhanced pressure relief layers for improved feel, support, and sleep quality.
- p5 Smart Bed model starts at $ for a Twin and goes to $ for a California King
- pSE Smart Bed model starts at $ for a Twin and goes to $ for a California King
- p6 Smart Bed model starts at $ for a Twin and goes to $ for a California King
The Sleep Number Innovation Series includes everything in the previous two, with a temperature balancing sleep surface. It absorbs excess heat and releases it as you cool to give you the ultimate temperature regulating experience.
- i8 Smart Bed model starts at $ for a Twin and goes to $ for a California King
- iLE Smart Bed model starts at $ for a Twin and goes to $ for a California King
- i10 Smart Bed model starts at $ for a Queen and goes to $ for a California King
Cooling Memory Foam
The Sleep Number Cooling Memory Foam mattress combines heat repelling memory foam with the smart adjustability Sleep Number is known for.
- m7 Smart Bed model starts at $ for a Twin and goes to $ for a California King
Sleep Number Bed Financing And Payment Options
If you're looking to purchase a Sleep Number bed, there's an available financing option.
The Sleep Number credit card features a revolving credit line that you can use over and over at any Sleep Number store or online.
To apply for the Sleep Number credit card, you can do so directly on the website or by calling the customer service team. If approved, an account number is sent so you can begin shopping immediately. With this option, you pay for your bed in monthly installments.
You may also buy a Sleep Number Bed online with a debit or credit card.
Where Can I Find A Great, Affordable Mattress (In )?
If you're searching for an affordable mattress that offers a wide range of comfort and pressure relief, we've compiled a list of mattresses for you to consider:
1. Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of
2. Amerisleep - great for responsive pressure relief.
3. Puffy - feels like you're sleeping on a cool cloud (at a good price).
4. Ghostbed - beautiful, plush cover w/ aerated latex and healthy spinal alignment.
5. Winkbeds - 3-stage back relief with free shipping and returns.
Read our short, well-researched 10 Best Mattresses of , here. Our ultimate goal is to help you pick your perfect mattress online, today!
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