A simple to use application designed to offer HP users a safe means of maintaining their systems clean and always running smooth
HP Support Assistant is an application created to offer you automatic and immediate support for your HP notebook.
It can help you improve the performance of your computer by providing you with automatic updates and troubleshooting tools that can resolve various issues in a simple and time efficient manner.
Running the application, you are greeted with a window that puts in front of you all the areas where HP Support Assistant can assist you.
HP Support Assistant can perform a system scan and provide you with information about your computer’s operating system and hardware configuration. It can also displays details about existing warranties and installed apps and drivers.
The application is clearly designed to be your portal for for the latest HP updates and utility releases. From the ‘Updates and Tune-ups’ section you are able to set the application to notify you about updates and messages from HP. To avoid being spammed at an inconvenient time of the day, the application lets you choose the day of the week and hours when it can perform the check-ups.
Since being connected to the Internet makes the application relevant, it also provides you with a network diagnostics tool that can scan your connection and solve any potential issues.
HP Support Assistant also provides you with further insight about your notebook’s audio and video specifications, battery performance, storage status and information about peripheral devices that are connected to your computer.
It’s name, HP Support Assistant, can denote a different role for the application besides being a system updater. In some sections, the application links you directly with the HP forum and other pages that offer you valuable information about various issues and how to resolve them.
And since it even features a field named ‘Contact technical support’, you can easily consider the application to be the tech support guy before actually calling the tech support guy. But even so, if you face an issue that you can’t solve on your own, at least when you actually get in contact with HP support, the application provides you with a lot of valuable information that HP can use to better understand where the problem comes from and how to get passed it.
All in all HP Support Assistant is an invaluable tool that every HP user needs to have. It leaves a small footprint on your system resources and can make a big difference in your computer’s performance.
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HP PCs - How to download, install, and use HP Support Assistant (Windows 10)
HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools.
Most HP computers come with HP Support Assistant. Click the app icon in the taskbar, or search Windows for to open the tool.
Downloading and installing HP Support Assistant
Download and install the latest version of HP Support Assistant.
Go to Download HP Support Assistant to download and install the tool.
Changing update schedule and notifications settings in HP Support Assistant
Set preferences for when to check for software updates and how HP Support Assistant notifies you when updates or messages are available.
Click Settings at the top of the HP Support Assistant window.
Change the settings in each section to match your needs. Make sure to scroll down to see all the available settings.
Updating the computer using HP Support Assistant
Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Perform any other update management actions as needed.
Postpone an update: Click Remind me, and then select a time preference.
Delete an available update: Click the Delete icon to remove the update from the list and record it in the action log.
Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.
Troubleshooting computer and device issues with HP Support Assistant
Access diagnostic tools, guided troubleshooters, and how-to documents to troubleshoot hardware and software problems and specific issues and error states.
These steps are for a computer. Available fixes, menus, and tools differ for other added devices.
Click My devices in the top menu, and then click Troubleshooting and fixes in the My PC or My notebook pane.
Select one of the options on the screen that relates to the issue you are experiencing.
Access additional resources and troubleshooting tools on the Internet and security, Specifications, and Storage tabs.
Finding product information (specifications, serial number, warranty status, and so on) in HP Support Assistant
Gather information about your HP computer or device through My devices in HP Support Assistant. Review full specifications, lists of all installed software, disk drive status, warranty end date, and more.
Product and serial numbers: These numbers are typically required to identify the correct drivers to install or are needed when contacting HP Customer Support. Find them on the tile for your computer or device.
Product specifications: Click your product name on the My devices screen, and then click Specifications. Scroll down the page to view video, audio, and power specifications, and to view lists of installed software.Note:
Click the Storage menu to view hard disk drive information, including available space.
Warranty status: Click your product name on the My devices screen, and then click Warranty and services.
If the last check was done at a prior date, click Refresh warranty status.
Fixing problems related to HP Support Assistant
HP Support Assistant can help resolve computer and printer problems. However, there might be times when HP Support Assistant does not work as expected.
Resolve most HP Support Assistant issues by going to Download HP Support Assistant to install the latest version.
If problems continue, go to HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8, 7) to troubleshoot specific HP Support Assistant error messages and issues.
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HP Support Assistant
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The HP Support Assistant is a build-in feature in your HP Printers and computers. It helps in the maintenance of your HP device by providing automated support, automatically updating your system, and also fixing minor issues on its own. The new HP desktop and notebook users can easily find the HP assistant pre-installed on their devices.
What is the HP Support Assistant?
HP Support Assistant is software utility just like HP Printer assistant that comes pre-installed on HP devices. It has been developed for the convenience of the users so that they can easily fix the issues that come with their HP devices. With this, you can improve the performance and reliability of your device because it automatically updates the firmware and drivers. To start using the pre-installed HP Support Assistant, you just need to click on the “?” icon which is available in the system tray of your device.
How to download HP Support Assistant?
HP Support Assistant download process requires you to follow some easy guidelines which you can easily find in this article. To download HP Support Assistant, do as described:
- Open your web browser and navigate to the official website http://www.hp.com/go/hpsupportassistant
- When the home page opens up, click on the “software and drivers’ option.
- Now, you have to choose the icon that reads as “Let’s identify your product to get started”.
- Here you have to choose the device on which you want to install the HP Support Assistant.
- After filling up the required details such as HP Printer’s model number or serial number, click on the “submit” option. This action will make the server automatically detect the requirements and other details which are necessary for the download.
- Click on the “Download” button which is present under the HP Support Assistant software.
- Click on the downloaded .exe file to install
- Follow the instruction on the screen to complete the installation of the HP Support Assistant.
Notable features of HP Support Assistant
The HP Support Assistant comes with different features that work as functions. The list of features is as follows:
- My devices : It gives you access to specifications, updates, messages, warranty and services, accessories, diagnostics and tools, and support resources for your HP device.
- Support : This feature allows you to use support resources and contact options.
- All-new design : By using this option you can see everything in a modern, easy-to-use interface.
- Automatic fixes : This feature schedules automatic updates of your device for maximum performance.
- Alerts and support status : Using this function you can easily stay informed with PC and printer alerts and can access the support status right in the taskbar.
- Help tools : The tool allows you to get in direct touch with the technical support team.
- Integrated diagnostics : The built-in diagnostic tools give lifelong support for resolving issues easily.
Download HP Support Assistant on Windows 10
HP Support Assistant Windows 10 download includes a process which includes certain steps. Before you find and download drivers, you are required to get the device model name and sometimes you also need to consider the requirements for HP Support Assistant for Windows 10 64 bit download.
- First of all, navigate to the HP’s “Software and Drivers” page.
- When you are redirected to the driver download page, you will see many drivers and software such as HP Support Assistant and HP Support Solutions Framework services option.
- Now, select “Windows 10” as the system option.
(Note: if you are looking to download HP Support Assistant for mac, choose “mac” as the system option.)
- Here, click on the “download” button which is available under the HP Support Assistant option.
- Click twice on the executable driver file (.exe file) and follow the prompts to complete the installation process.
How to uninstall HP Support Assistant?
In case you don’t want HP Assistant anymore on your device, then you can uninstall it. Follow the steps given below to disable HP Support Assistant:
- To remove HP Support Assistant, search for and open “Uninstall a program” option in your device.
- Now, navigate to the “Programs and Features” option.
- Here, select “HP Support Assistant”.
- In the end, tap on“Uninstall”.
Fix- HP Support Assistant slowing down computer
At times, the HP Support Assistant present on your device might slow down your computer. The pre-installed HP Support Assistant bloatware might eat up the memory of your computer. In this situation, it is better to remove the assistant from your device. The uninstalling steps for the same can be easily found in this article.
HP Support Assistant is useful software to automatically troubleshoot and fix issues that come with your HP devices. Its various features work as functions so that you do not miss out on any update with your HP device. The minor issues can be resolved easily if your device has an HP Support Assistant.
Although it comes pre-installed in the latest HP Printers and notebooks, if your HP device does not have one then you have to download it from the official website. Once the download process completes, you can use it to troubleshoot various issues and problems.
Yes you can easily turn off HP Support Assistant if you don’t want to take benefit of its services anymore or it is creating hassle in your work. To turn off HP assistant, you need to locate it on your device and uncheck the checkbox available next to it. you can turn off the Support assistant if your screen displays a message “HP Support Assistant stuck on completing the installation”.
The HP Support Assistant on your device has a quick access toolbar which helps you to use its various features. The features can be used as the functions which includes “My device”, “Support”, “All-new design”, “Automatic fixes” and more such options.
If you ever run into a problem with any of your HP devices, you can easily access its support. Yes, it does have a support phone number, which is available on the website. By dialing the number you can have a one-on-one conversation with the experts and get your issues resolved. If the HP Support Assistant virus issue is troubling you, immediately get help from experts.
To fix various issues with your HP device or HP Support Assistant, the website provides a “live chat” support option on the website. This option keeps blinking on the web page in either the left corner or the right corner of the page. You just have to click on it, and start your conversation by giving the details of your query.
The answer to this question is definitely yes. You can use HP Support Assistant to update drivers, automatically install computer updates, and also checks for and installs the updates in other useful utilities.
Every owner of HP devices is recommended to install and use HP Support Assistant because it is a one-stop solution to troubleshoot errors, updating your system as well as updating your drive. Therefore one must have it for the smooth working of their device.
To disable HP Support Assistant Quick Access:
- Click on the “HP Support Assistant” icon to open it.
- Now, select “Updates and tune-ups”.
- After this, tap on the “Other settings” option which is present on the bottom left of the screen.
- In the “How would you like to be notified?” section, uncheck the “taskbar” option.
HP does not recommend you to remove HP Support Assistant since it provides you with many features and services. At times, the HP assistant available on your device might start creating trouble in your work. In this situation, you may remove it and re-install it again. To remove the HP Support Assistant, you just have to right-click on it and then click on the “Uninstall” option. Now, click on “yes” to confirm deletion and restart your computer to save changes.
The incredible in-build feature in HP Support Assistant is the latest way to fix major and minor issues with your HP devices giving you the solutions that you need.
From basic fixes to big queries, HP Support Assistant has it all.
Use HP Support Assistant if you want to save on time and money.
Discover New Features
Upon using HP Support Assistant, you will surely discover its all-new features.
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HP Support Assistant
HP Support Assistant for PC
HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the icon on your taskbar to start HP Support Assistant or download now.
Download HP Support Assistant 9
Requires Windows 10 RS4 or higher.
If you received an incompatible operating system message during HP Support Assistant installation, please download and install the Legacy version
HP Support Assistant Mobile
Need help while you’re on the go? HP Support Assistant Mobile gives you many of the same great features as the Windows version in the palm of your hand. Download it now for iOS and Android.
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HP Support Assistant will not Open How to Fix?
Do you use HP support assistants a lot? If yes, then it can be a huge problem for you if your HP assistant stops working or doesn't open. If you have an HP computer, then you will find the HP support assistant preinstalled on your system.
Many users have mentioned that they have encountered the problem of HP assistants not launching on their PC. If you are also one of those users, then don't worry as here you will find multiple ways to fix this problem.
Ways to Fix HP Support Assistant not Opening Issue
1) Download the HP Support Assistant and Install it
Stated below are the steps that you need to perform to download and install HP support assistant.
Step 1: In case the HP Support Assistant app is not launching, then you must download the latest version of the application and then install it.
Step 2: Now, download the installer of HP support by clicking on the link provided.
Step 3: Run the installer and confirm by selecting Yes.
Step 4: After that, go on with the installation process.
Step 5:Restart your PC if the reboot option shows up on the screen.
Step 6: Once you are done restarting your PC, see if the HP Support Assistant app is launching or not.
2) Uninstall your HP Support Assistant
In case the above solution does not help you with your problem, then try uninstalling the HP support assistant from the Control Panel.
Step 1: Press the Windows key and R key simultaneously.
Step 2: Enter Control and then select Ok.
Step 3: Launch Control Panel and then select Programs and then go to Programs and Features.
Step 4: After that, you will see a list of installed applications. From there, click on HP Support Assistant.
Step 5: Select the option of Uninstall. Carry out the instructions appearing on the screen to complete the process of uninstallation.
Step 6: Close the window of the Control Panel.
Step 7: Launch the File Explorer and then go to C:\Program Files (X86)\Hewlett Packard\
Step 8: Remove the HP Support Framework from the folder.
Step 9: Now, run the installer that you downloaded in the previous solution and see if this fixes your problem.
Step 10:Open the HP Support Assistant and then open the About section and then start looking for the latest version. Now, wait till the app is searching for the pending updates to install.
3) Download the Drivers and Update Them Manually
If you see no signs of improvement after applying the previous solution.
Step 1: In case your PC has some components that you would like to update because they are outdated, then you can go to the main website of the company to download it.
Step 2: Navigate to the product page of HP Care.
Step 3: Enter the details of your HP computer whose software you want to download and update.
Step 4: Now, take a look at all the available updates and then install each of them.
Step 5: If you find that the update is available for HP Support Assistant, then download it. Once the download is over, install the update.
Step 6: You actually don't need to download and install the drivers manually but this usually fixes the HP Support Assistant not opening issue.
So, these were the different solutions that you can apply to fix the problem of HP Support Assistant not opening issue.
HP Support Assistant
Updated: 06/06/2021 by Computer Hope
HPSA or HP Support Assistant is a free utility on Hewlett Packard computers released after 2012 that helps avoid and resolve problems with the computer using updates and self-help options.
Where is the HP Support Assistant?
The HP Support Assistant is accessed by clicking the blue question mark on the taskbar or, in Windows 8, through the HP Support Assistant app on the Start screen. If neither of these options work, you can also find it by clicking start and typing hp Support assistant. If none of these options work, the program is not installed on your computer and you need to download and install the program.
Where to download HP Support Assistant?
If you have a Hewlett Packard computer released after 2012, you can get the HP Support Assistant from the link below.
Remove HP Support Assistant from the Taskbar
Open the HP Support Assistant, select Updates and tune-ups, click Other settings on the bottom left, and uncheck the Taskbar options in the How would you like to be notified? section.
Disabling this feature prevents you from getting any notifications about updates or fixes until HP Support Assistant is opened again.
Can I uninstall the HP Support Assistant?
Yes. The program can be uninstalled through the Windows Add/Remove programs.
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Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers.
• Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues.
• When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*.
• Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs.
• Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app.
* Available in selected countries
* Not recommended for iPads
Bug Fixes and App Optimization
Ratings and Reviews
WARNING! This app is a SCAM!
I downloaded this mistakenly thinking it was an official HP support app. They clearly want you to think that— it is designed to look so and nowhere does it state that they are not actually affiliated with HP. I sought their info about warranties, and was advised to message them. That automatically took me to FB messenger, where they “assisted” me and said they had arranged everything, but all they needed was my credit card info to hold as collateral in case I didn’t return my old printer. This obviously seemed suspicious, and I realized that they weren’t from HP at all. They are trying to steal your credit card information.
Fancy But Doesn't Work
The app opens with a sign in button and pictures scrolling right to left but nothing works. I tapped the sign in button; nothing opens. I tapped the scrolling pictures; still nothing.
If the app is supposed to work right away, it didn't. To date I have never had to restart my iPhone for an app to work.
App works and it’s stable
First of all I had have NO problems signing into the app with my login, second the app works really good and had no problems navigating everything WORKS fine. I wish I could give this app a 10 star rating.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- HP Inc.
- 46.9 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
- © 2020 HP Development Company, L.P.
With Family Sharing set up, up to six family members can use this app.