The majority of the users prefer Wi-Fi over any other connection type. Why? Because it makes the connection much simpler yet stronger. However, people get really frustrated at times when they lose the connection all of a sudden while working. Speaking of Xfinity, it is powered by Comcast which provides wireless internet services at millions of hotspots. The Xfinity users can enjoy the most efficient and fastest hotspots with the widespread Internet over the “Go” coverage. Unfortunately, the users of Xfinity has been experiencing sudden ghosting of Internet connection even when their Wi-Fi says it’s connected. The issue doesn’t end within minutes. It lasts for over hours and sometimes a whole day. In this article, we have provided all the possible troubleshooting solutions for you to get on with your fast Xfinity internet again.
Connected, No Internet:
Before you move forward to the troubleshooting solutions; you must know the actual meaning of this status that says “Connected, No Internet”. So, this status refers to the fact that the connection between several network devices inside your home is established. However, the problem is being the outside servers and their incompetent connections. Data packets are being perfectly transferred from one device to another within the inside network where the internet connection is established except for the outside servers.
We can say that the outside servers are having trouble with acquiring the complete and stable connection between servers. Many factors cause this issue. Some of those include.
- Firewall by your Internet Service Provider is not working enough stably to provide a good internet connection.
- There is a Firewall issue with one of the devices of the outside server network which is why you mostly hear that “the server is down” as an excuse to calm you down regarding the outage of your internet connection.
- The persistent blockage of the Domain system that is primarily translating hostnames to their respective IP addresses.
- The entry of invalid APNs.
- Incompatible and invalid DNS system.
Xfinity Wi-Fi runs great but at times, it suffers from outside misconnection which leads to sudden unavailability of the Internet connection.
How To Troubleshoot And Solve Xfinity WiFi Connected But No Internet?
If your Xfinity Internet is persistently showing outage of the internet even after displaying Connected status of Wi-Fi; the problem may not lie with your router’s connection but the outside connection to your router. Perform the following quick steps to get rid of the issue:
- Check If Other Devices Are Connected Or Not:
Before you go on with the other troubleshooting steps, make sure that your device isn’t the only one to not get the sufficient internet. Try to check the Internet running on the PC, if it is working fine then there is a configuration issue with your device. Fix it. however, if the internet is being problematic on all the devices then proceed with the steps.
- Reboot Your PC:
This is the most basic and quickest troubleshooting step. Sometimes there are glitches with your device which is why it keeps failing to get directly connected to the internet. Restart your PC and let it reboot for some time. If you are lucky enough, your problem would go away.
- Reset Your Xfinity Modem/Router:
Restarting your Xfinity Gateway can be done via several means. Here is how:
Via the Xfinity My Account App:
- Open up your Xfinity My Account App.
- Scroll down and click on the “Internet” option.
- Click on “Modem/Router.
- Now, select the “Restart This Device”.
However, it is always ideal to troubleshoot with your equipment manually. Unplug your power cable. Reconnect it back after a few minutes. Besides, you can also disconnect your Ethernet cable for some time. Reconnect it back to the modem/router. This will likely solve the internet issue with no hassle. Make sure that all the equipment held tightly within the network.
- Check If Your IP Address Is Correct:
Make sure that you run network diagnosis and correct your IP address if it is invalid.
- Check Your Xfinity My Account:
Sometimes your internet service provers cut off your internet because your Xfinity My Account is outdated. Try to sign in to your account. If nothing works out, contact your Xfinity customer service ASAP to know the actual problem.
[Solved] 9 Ways: Xfinity WiFi Connected but No Internet Access [MiniTool News]
This article provided by MiniTool brand offers 9 main Xfinity WiFi connected but no Internet access solutions and some tips to you. Just read the below content to find the method that suits you, no matter which operating system (OS) you are on, Windows 10, Windows 8, Windows 7, Windows Vista, Mac, Ubuntu, Android, or iOS.
Are you suffering from the “Xfinity WiFi connected but no Internet access” problem? Are you informed with “connected, but no Internet” message when you are using your computer, laptop (e.g. Lenovo and Toshiba), mobile phone, iPhone, iPad, tablet, MacBook, etc.?
If so, do you know how to solve Xfinity Wifi not working problem? If you haven’t yet got your issue solved, just read the below content and it will help you deal with your problem.
Also Read: How to Fix Microsoft Virtual WiFi Miniport Adapter Error Code 31
How to Fix Xfinity WiFi Connected but No Internet Access?
- Reset gateway
- Restart modem
- Reset router
- Disable security tools
- Clear up cache
- Confirm wire/connectors/splitters connection
- Take traceroute test
- Run ping test
- Reset entire network
Before start, you are recommended to determine the real cause of the problem, the modem or the router. Disconnect your router from the network. Connect just one computer directly to your modem via Ethernet (hardwired) and power cycle the modem. If the problem still exists, it probably is the modem or signal issues. If your problem is corrected, then focus on router or Wi-Fi issues.
Tip: Remember to power-cycle your modem every time you connect a new device to it.
Solution 1. Restart Gateway
The most common method to fix the “no Internet access” issue is to restart the gateway. Just power off/unplug your gateway, wait for several minutes or so, and power on/re-plug the gateway again to see whether you can connect to your Internet or not.
Or, you can just reset your gateway to factory specs to try to handle the problem. If you still can’t access the Internet, go to the next solution.
Solution 2. Reset Modem
The second way to fix the “wifi showing connected but no internet access” issue is to reset your modem to factory defaults. For modem factory reset, just unplug and re-plug it. Or you can do it via your Xfinity App.
Step 1. Open your Xfinity My Account App.
Step 2. Scroll down to select the Internet option.
Step 3. Choose Modem/Router.
Step 4. Finally, click Restart This Device.
After resetting, check the device(s) that cannot connect to the network before seeing the result. If the device(s) is(are) able to surf the Internet, you have successfully solved the problem. If not, continue with the below fixes.
Solution 3. Replace Your Router
If you can normally connect to the network without a router, it means that the problem is caused by your router. Then, try to fix it or just replace the old router with a new one.
How to Restart a Router and Modem Properly?
When you encounter network connection issues, you can reboot your router and modem to fix them. This post will show you how to restart a router and modem.
Solution 4. Disable Security Software
Sometimes, your antivirus programs may interrupt and block your network connection. Therefore, if you can’t connect to the Internet, you can try to disable or turn off the security applications on the devices that have no Internet access. Then, check to see whether your internet connection is recovered or not.
Solution 5. Clear Cache
There is also a chance that a large amount of cache on your machine preventing you from connecting to your Internet. If this is the case, clear your cache files will solve the “wifi no internet access but connected” problem.
Solution 6. Check Hardware Connection
Sometimes, a seemly “serious” problem isn’t caused by complex reasons. After struggling among nearly all advanced fixes without success, you may get your issue fixed by a simple action. Here for on network connection problem, it may simply due to the unstable connection of the wire/cables.
Therefore, just check for all your internet-related cables, fasteners, F connectors, splitters, coax, etc. to confirm that there is no problem with the hardwired.
How to Flush DNS | How to Reset Network Connection
Do you know how to flush DNS on a Windows or a Mac computer? In this post, we will show you how to do this job on different operating systems.
Solution 7. Run a Traceroute Test
Sometimes, it’s useful to carry out a trace if you are having difficulty with a specific destination or service.
For Windows 7 and Upper
Step 1. Open CMD.
Step 2. Input tracert www.comcast.net and press Enter.
Step 3. When it completes, you’ll see a trace complete message. Right-click, mark, drag over the text, copy by hitting Enter.
Step 4. Hit Enter again to paste the trace results into a post and continue asking for help from others.
For OS X
Step 1. Go to Applications > Utilities > Network Utility and choose the Traceroute tab.
Step 2. Enter an address like www.comcast.net and start the trace.
Step 3. When it finishes, copy and paste the results into your post for further help.
Tracert (Traceroute) CMD: Troubleshoot TCP/IP Problems
This post introduces tracert CMD and how to use traceroute commands to troubleshoot network problems in Windows 10.
Solution 8. Run a Ping Test
Also, you can run a ping test to help you solve the Internet accessing problem.
For Windows 7 or Later
Step 1. Launch the command prompt.
Step 2. Type ping -t www.comcast.net and press Enter.
Step 3. Let the output run for around one minute and stop it by pressing “Ctrl + C”.
Step 4. In the output, check to see how often a Request timed out message appears and the time=XXms part of each reply is as low as possible, below 100ms under ideal circumstances.
Step 5. Right-click mark, drag over the text, copy by hitting Enter, and then hit Enter to paste the ping result into your post for further help.
For Mac OS X
Step 1. Open Applications > Utilities > Network Utility and select the Ping tab.
Step 2. Enter an address like www.comcast.net, set the number of pings for about 100, and start the ping.
Step 3. When it finishes, copy and paste the results into your post for further help.
Related Article: How to Check Ping on Windows? Perform a Ping Test Now!
Solution 9. Reset Your Entire Network
You can also try to reset your whole network in your device settings. Let’s take Windows 10 computers for example. Navigate to Settings > Network & Internet > Status > Network reset and follow the on-screen instructions.
If you want to figure out “why does my WiFi says connected but no internet access”, you can choose Network troubleshooter in the Status section.
There are many other methods that worth trying, but I won’t list them all here, such as check whether your Xfinity account is up-to-date or not and check whether your IP address is correct or not.
All in all, you will probably find at least one of the above solutions that can fix your issues. If unluckily, none of the above solutions fix the Xfinity WiFi connected without Internet access problems, you can troubleshoot your Xfinity network or check for your local Comcast outages to see whether your Internet Service Provider is done or not. If there is an outage in your area, there is nothing you can do but just wait for the network to come back.
ABOUT THE AUTHOR
Graduate from university in 2014 and step in work as a tech editor the same year. Writings involve mainly in hard disk management and computer data backup and recovery. Through the years of diving deep in computer technology, Helen has successfully helped thousands of users fixed their annoying problems.
Personally, Helen loves poetry, sci-fi movies, sport and travel. And, she believes that all her life is the best arrangement from god.
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Nothing is as frustrating as WiFi without Internet. Oh yes, how many times have I seen topics on forums starting with WiFi connected but no Internet access! Please, help me solve the problem!
So many various phones, PCs, routers involved, so many possible reasons of the same problem and so many solutions that can help in one case but don’t work in another.
In this guide we collected all possible solutions that should help you fix the problem and get rid of Connected, no Internet, No internet access, Internet may not be available and similar errors on Windows PC, Android or Apple devices.We must admit that there is no nuclear solution to fix the problem in one click. That is why you have to try all methods listed below. Hopefully, one of them will work in your case.
Do not skip steps and you will hopefully find out why you have WiFi connected but no Internet.
Jump Directly to Solutions:
- Investigate the Issue
- Check if the Internet cable is properly connected
- Reboot All Your Devices
- Check Time & Date
- Turn Off the Antivirus
- Switch to a More Reliable DNS Provider
- Flush DNS Cache
- Are You Using MAC Address Filtering?
- Change the Wireless Channel
- Change the Region for Wi-Fi on Your Router
- Switch Your WiFi Router to 802.11b\g\n Mixed Mode
- Make Sure That You Have Proxy Disabled
- Repair Your Network Adapter to Fix “No Internet Access” on Windows 10
- Reset WiFi Settings
- Update Drivers for WiFi Adapter on Windows PC
- Remove Malware
- Update the Router Firmware
- Factory Reset Your Router
- Factory Reset Your iPhone, Android Device or Windows 10 PC
- Contact Your ISP Support
Different Names for the Same Error
Usually the issue looks like the following: you select your WiFi network, the authentication passes normally and then you see familiar Connected near you WiFi network name (SSID).
But the problem is that in a few seconds the notification No internet appears next to it. In such cases you can see:
- Connected (No internet, secured) near WiFi network name or WiFi has no Internet access. Tap for options in the notification panel on Android devices.
- Internet may not be available. Connect to another network on Samsung Galaxy devices;
- Connected but unable to access the Internet on Meizu phones;
- a yellow triangle with the exclamation mark on the network icon on Windows machines and again this error “No Internet”.
WiFi Connected, No Internet – What Does It Mean and How Does It Look?
Basically “No Internet” WiFi error means that your client device (such as an iPhone, Android phone or a computer running Windows) has successfully connected to your WiFi router, obtained a local IP address (for example, 192.168.0.101) but there is something that prevents it from connecting to Internet over WiFi (to WAN over the LAN in other words).
In most cases you can even gain access to other machines and devices on the local network, such as laptop, TV, NAS, watch films, view photos and listen to music from shared folders but you can’t open neither a website in a browser nor use apps like YouTube or Skype that require a permanent Internet link.
Not Always Easy to Fix…
Many of you may say “haha! the gateway address is missing or incorrect! That’s why you have WiFi connected but no Internet access!”.
But the things are not that easy. In a few minutes after you begin troubleshooting you will convince yourself that your phone, Windows PC, router and even the Ethernet cables can be the culprit.
This doesn’t mean you should surrender and call the tech guy from your ISP to fix your trouble with Internet access.
We advise that you first read this article and try our tips before you call them. Maybe you will be able to restore your connection with the global web over WiFi by yourself.
Remember: “WiFi” is not “Internet”. Thus, if you successfully connected to a WiFi hotspot, it does NOT automatically mean that you have Internet connectivity. And there are many reasons for this.
20 Steps to Fix WiFi Connected But No Internet Access
We arranged our tips in a convenient order – from more frequent and easy to apply to more complicated and less frequently happening.
This should make all steps logical and help us first eliminate minor issues and then proceed to troubleshooting of more serious problems with the network access and Internet connection.
1. Investigate the Issue
You should start troubleshooting with the investigating the problem. It is crucial to guess whether it is your router or your client device which is causing the error.
a) Try Connecting to Another WiFi Network
First things first, it is very important to understand whether you encounter the “No Internet” error when you connect to a specific network or any network. It will help in troubleshooting greatly.
Thus, if you have the error on connecting to any hotspot, this means that you are likely to have an issue in your client device (a phone, tablet, laptop or PC). And vice versa: if you face the problem with a specific WiFi network, you may pay more attention to your router settings.
b) Connect from Another Device
Connect to the same network from another device and investigate whether or not you have the same problem. If you have the same error on two different devices, the router or its configuration may be the reason why your WiFi has no Internet access.
In such a way you can gather common information and consequently get an idea why you are actually suffering the lack of Internet connectivity over your WiFi. Well, let’s proceed to the next step.
c) Are You Using a Range Extender?
WiFi Repeaters (range extenders) are no the best option when it comes to Wi-Fi stability. If you are currently using one, you should try temporarily excluding it. Turn off your repeater and test the wireless network with your router only.
If the problem persists, it means that it has nothing to do with the range extender.
If your client device work fine when operating directly with your wireless router, you’d better implement a mesh architecture instead.
2. Check if the Internet Cable
Check whether or not the Internet cable is properly connected to WAN port of your router:
If the cable is not connected to Internet (WAN) port you will have working WiFi but no Internet access. Ensure your Ethernet cable is well-attached and the connector is not broken. Replace the patch cord is it is damaged.
By the way, the same issue emerges if you start the hotspot on your Android phone but forget to turn on mobile data:
As a result your laptop or PC connects to a WiFi hotspot but there is no Internet.
Also check: have you paid for your Internet? Log in to your client area at your ISP’s website and ensure you have enough money on your account. Contact ISP support if necessary.
3. Reboot All Your Devices
This applies not only to devices without the Internet, but to your router as well.
a) Restart the Router
Log in to the router’s web interface and reboot it to fix the accidental glitch.
Besides that, you can power cycle the router by its “Power” button or by simply disconnecting its power supply from the outlet. A simple reboot is often a good fix to many WiFi problems and weird glitches.
Read this guide if you cannot access your wireless router settings page. You will find a lot of tips how to find out the router IP and finally do it.
b) Reboot Your Computer, Phone or Tablet Where You Faced WiFi Connected, No Internet
Reboot the client device where you have WiFi connected but no Internet, no matter whether it is a Windows PC, Android device, iPhone or iPad. This often helps to fix the Internet connection over WiFi.
4. Check Time & Date
This is yet another ridiculous but very common reason for the problem we’re discussing on this page. I have encountered it mostly on old Android devices but you should check it no matter on what device you faced the WiFi Connected, No Internet issue.
In most cases the “Use Network-Provided Time” option will be the best solution. If this doesn’t solve the problem and you see that the date and time are not correct, disable the “automatic” option and set the correct date and time manually.
On your Android go to Settings > System > Date & Time and enable the Use network-provided time:
If you have a Galaxy device, go to Settings > General Management > Date and time and enable Automatic date and time.
On iPhone / iPad go to Settings > General > Date & Time and enable the Set Automatically option:
5. Turn Off the Antivirus
From time to time antivirus programs turn out to be the reason of the notification Secured, No internet on Windows. Try to temporary disable protection and check if you have the Internet access. If the Internet works when you unload your Antivirus try the following solutions:
- disable its Firewall (or Network Shield) component.
- Go to Network settings > change adapter options > right click WiFi > uncheck the driver of your antivirus.
Disabling your antivirus is not a fix itself. But if the Internet connected after you turned your antivirus program you can now think how to cope with problem. For example, disable the firewall component.
We have never met such situations on Android, but you can also try to uninstall the anti-virus app on your mobile device to ensure it is not the culprit.
6. Switch to a More Reliable DNS Provider
A corrupted DNS can be causing various errors related to Internet including “No Internet” under your WiFi hotspot name. That’s why we strongly recommend using Google DNS or Cloudflare DNS servers instead of such provided by your ISP. In most cases this will speed up your Internet.
We highly recommend you to try this solution especially if you encounter a problem when some of websites do not load and your browser returns an error like ERR_NAME_NOT_RESOLVED, or a part of websites load much slower that others.
Note, that if you are using a Wi-Fi router, you’d better log into its configuration page and change DNS servers in the WAN settings.
7. Flush DNS Cache on a Windows PC
If you encounter the “No Internet” error on your Windows PC or laptop you should try flushing the DNS cache. And this is a necessary step if you have just switched to different DNS servers in the previous step.
Perform the following steps:
- press Win+R
- type cmd
- hit Enter
- type ipconfig/flushdns
- hit Enter
This will flush the DNS cache on your Windows PC and often helps to fix the Internet connection and from now on the websites should load properly.
8. Are You Using MAC Address Filtering?
If you are using the MAC address filtering on your router, you might not be able to connect to the Internet unless the MAC address of your device is allowed to obtain an IP address. So, make sure that:
9. Change the Wireless Channel
If you have your WiFi connected but not working well, the wireless interference can be the culprit. Neighbor networks working on the same channel may prevent your WiFi hotspot from functioning and here’s what to do.
Log in to your router’s web interface, find the advanced wireless settings and change the wireless channel. Use the Android app called WiFi Analyzer to find the best channel to fix the problem with your WiFi hotspot:
10. Change the Region for Wi-Fi on Your Router
Sometimes incorrect region settings can cause issues with wireless network. In some cases you will have WiFi connected but no Internet connectivity. In other cases you can have unstable Internet connection with interruptions. Websites man not load and your browser may show “404”.
Ensure you have selected your country or region:
11. Switch Your WiFi Router to 802.11b\g\n Mixed Mode
Take into account that if you select 802.11 n only mode on your router old client devices (like old laptops, smartphones and tablets which don’t support N standard) will discover but won’t connect to your WiFi hotspot.
In most cases it will be optimal to select 802.11 b/g/n mode (often it is called 11 bgn mixed):
The same applies to the 5 gigahertz range. Select a/n/ac/ax mixed mode and reconnect your client device.
Don’t forget to save settings!
12. Make Sure That You Have Proxy Disabled
The proxy is rarely used nowadays. In most cases you don’t need to specify proxy to gain access to the Internet. Very often malware sets up proxy to trick users into visiting fraudulent websites.
In this case you may experience the following problems with your Internet connection:
- websites load extremely slow;
- there are a lot of ads on all websites (ads are injected into normal websites, you are redirected to unwanted websites, third-party intrusive ads pop-up in new tabs and new browser windows as you click on any link);
- you can connect to WiFi but there is no internet.
Turn off proxy server in Windows:
Disable proxy on your mobile:
13. Repair Your Network Adapter to Fix “No Internet Access” on Windows 10
14. Reset WiFi Settings on iPhone, Android or Windows
Resetting the network settings can help in fixing common issues and glitches related to networking. That’s why you should try this as well no matter on what kind of device you get the ‘Connected but No Internet’ error.
To reset network settings:
- head to Settings > System > Reset Options > Reset WiFi, mobile & Bluetooth:
- and finally tap RESET SETTINGS:
- After that you will be asked to provide your security pattern to confirm the reset:
These steps can often fix the network glitch on your Android device causing the frustrating situation when your phone is connected to WiFi but can’t reach the web.
b) Reset Network on iPhone / iPad
Go to Settings > General > Reset and select Reset Network Settings
Confirm and wait for a couple of minutes. Than, connect to your WiFi network from a scratch and check if the No Internet error persists.
c) Reset Network Settings on Windows 10
On your Windows 10 PC or tablet go to Settings > Network and Internet > Status > Network Reset and click / tap Reset now:
15. Update Drivers for WiFi Adapter on Windows PC
You should try to update your WiFi Adapter driver software. It is a high probability that it will fix problems with your wireless networking and you will hopefully make your PC connected to Internet over WiFi.
a) First of all, we advise to search for new driver on Microsoft Update servers:
Downloading a new driver for 802.11 WiFi adapter:
Finally you will see the message about the successful driver installation:
b) If this did not solve your problem with Internet connection, try to install a different driver compatible with your Wireless Network Adapter.
Click Browse my computer for driver software:
Click Let me pick from a list of device drivers on my computer and click Next:
Make sure that you set the checkbox Show compatible hardware.
Select the driver that you want to try.
Click Next to install the driver:
16. Remove Malware
You may not believe me but a lot of network-related problems can emerge due to malware activity. Actually, malware is often the culprit of various unexplained problems that can manifest themselves in different ways.
All system settings can be totally okay, but your Windows PC will keep telling you Connected, No internet under your Wi-Fi network name.
Don’t skip this step even if you are 100% confident that your PC or phone is not infected. Malware can be the cause of the network problem that you still can’t fix. Use the best utilities to check your device for viruses, malware and adware and remove them.
If you have “No Internet” WiFi-related error on your mobile device you should also check your phone for malware using Malwarebytes Security app:
17. Update the Router Firmware
Visit the official site of your wireless router’s vendor, select the exact model and download the latest firmware if any available.
Then, log into your router settings, find the “Update Firmware” option and select the file you’ve previously downloaded.
Wait for the router to reboot and check whether or not the WiFi Connected, No Internet problem has been fixed.
18. Reset Your Router
Despite all WiFi settings are fine there can be a glitch on your router that prevents the wireless module from working properly. That’s why we recommend you to try a factory reset.
Hold down the Reset button until your router turns all its indicators on and off. Then, configure it from a scratch.
19. Factory Reset Your iPhone, Android Device or Windows 10 PC
Perhaps, this option is the last resort to fix problems related to WiFi and “Connected, No Internet access” error in particular.
So, if you tried all of the above but there is still no Internet access you can resetting settings on your Android device or Windows PC to finally get rid of the issue.
For that purpose on Android you should go to Settings > System > Reset Options > Erase all data (factory reset) and tap on RESET PHONE:
On your iPhone go to Settings > General > Reset > Erase All Content and Settings:
Than you need to tap Erase:
and confirm the operation by typing your passcode.
On Windows 10 you should launch the Settings app, then select Update & Security > Recovery and click on Get started in the Reset this PC area:
20. Contact the Support of Your ISP
If nothing of the above helped you solve WiFi Connected, No Internet on your Android, iPhone or Windows, you have no more options except contacts the support of your ISP and ask for assistance.
What Else? Third-Party Programs as the Cause of WiFi without Internet
You may be surprised but the problem of “no Internet access” can appear due to third-party programs installed on your PC, antiviruses in particular.
More than once we heard people complain Avast Antivirus has been seen in causing similar problems with wireless networking. Therefore, if you are currently using Avast or any other third-party antivirus or firewall program, try to:
- temporarily stopping the protection to see whether or not it affects Internet connectivity over WiFi;
- restoring its settings to defaults;
- uninstalling and rebooting. Yes, some complicated programs designed for complex proactive protection install various virtual network filters, adapters, etc, that can mess up Windows networking and break Internet connectivity especially if users modify their settings manually.
Disable / Remove Your VPN App to Fix the Internet Connectivity
VPN is a serious complication of your Internet connectivity map when you have literally a tunnel inside another tunnel. And, as you understand, the more complicated the network scheme is, the more probability that something may got broken and wreck your Internet access.
First try to disable your VPN app and look what’s going on. It may happen that your VPN data may simply run out and you may have your VPN connected but blocked.
Quite a lot of users report that removing the Turbo VPN and other VPN apps along with their TAP adapters helps to resolve ‘Connected, No Internet’ error and various similar Wi-Fi-related issues.
In the conclusion, we’d like to say the following. Unfortunately we can’t test out the troubleshooting guide on every phone or laptop model that ever existed. That’s why it is very important that you share your experience in the comments.
Please, tell us which solutions worked for you and fixed the problem with Internet access over WiFi connection on your particular device or wireless module. Maybe the method you describe will help somebody with the same piece of hardware. Thank you and good luck!
The article was first published in September 2016 but is constantly updated.
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How to fix the ‘No Internet, secured’ connection error
Have you ever been in a situation where your computer is connected to the Internet, but you can’t open any page on the web? Well, it’s a strange but often solvable issue. When you’re connected to the Internet through a WiFi router but can’t get to any web page, check your wireless icon in the bottom right-hand side tray. You’ll most likely see a small yellow triangle, and when you click on it, you’ll see a “no Internet, secured” message.
This error occurs due to different reasons, the most common being a change in your configuration settings like your IP address, which could cause your router to have problems connecting to the Internet. Any program, including an update to the operating system, can cause this problem.
How to fix the ‘no Internet, secured’ problem
There are many ways to fix this problem. It’s a good idea to run through each of the below options, as any of it can fix the problem. It’s just that you don’t know which one will work for every occurrence of this error!
Since it is hard to pin down the exact cause of this error, you’ll have to try one or more of these solutions.
Change the property of your WiFi connection
Follow the steps below to change the properties of your connection.
- Hold the Windows key and press the letter “R.” In the run window, enter “ncpa.cpl” and click OK.
- This will open the “network connections” window.
- Choose your WiFi connection, right-click on the WiFi and choose “properties.”
- In this dialog box, ensure that the following options are checked.
- Client for Microsoft networks
- File and printer sharing for Microsoft networks
- Link-layer topology discovery mapper I/O driver
- Internet protocol version 4, or TCP/IPv4
- Internet protocol version 6, or TCP/IPv6
- Link-layer topology discovery responder
- Next, click on the network icon and locate the WiFi network that’s giving this error
- Unplug any Ethernet cable connected to your computer
- Enable airplane mode on your computer
- Restart the WiFi router
- After the WiFi router is up, disable the airplane mode on your computer
- Next, connect to the Wi-Fi connection again and it should work
Update the network adapter
Sometimes, an outdated driver can prevent your computer from connecting to the Internet. To fix:
- Press the Windows key + R and type “devmgmt.msc” in the Run dialog box. Press enter and this will open the device manager window
- In this window, double-click on “network adapters” to expand it
- Identify the network adapter that your computer is currently using, right-click on it and choose “update driver software”
- In the “update driver” dialog box, click on “search automatically” option. Windows will search for the updated driver software
- Next, open “network and sharing center.” To open, right-click on the network icon in your computer’s notification area and choose “open network and sharing center”
- Look for “change adapter settings” in the left-hand menu and click on it
- Next, right-click on your wireless network and choose “properties”
- Uncheck the Internet protocol version 6 (TCP/IPv6) to disable it. Click OK
- Close the window and restart your computer. Now, you should be able to access the Internet
If you’re not able to access the Internet still, try uninstalling your network adapter. To do that:
- Open the device manager and double-click on network adapters to expand it
- Locate the network adapter you’re using for Internet connection, right-click on it, and choose “uninstall.” This will uninstall the network adapter from your computer
- Next, look for a menu item called “action.” right at the top of the pane. Click and choose “Scan for hardware changes.” Windows will automatically scan and detect the network adapter and will even install it for you
- Wait for the installation and then, restart your computer
This should fix any network adapter-related problems.
Modify the TCP/IP properties
If you’re unable to connect to your Internet, and if you’re using Windows 10 creators’ update or Windows 10 Fall Creators Update, try changing the TCP/IP settings.
- Hold the Windows key and press the letter “R.” In the run window, enter “ncpa.cpl” and click OK
- This will open the “network connections” window
- Identify your WiFi connection, right-click on it and choose “properties”
- Double-click the Internet protocol 4 or TCP/IPv4
- Choose “obtain an IP address automatically” and “obtain DNS server automatically” options
- Next, click the “advanced” button. You can find it on the right-hand bottom of the dialog box
- Go to a tab called “WINS”
- Scroll down to NetBIOS setting and choose “enable NetBIOS over TCP/IP” setting. Click OK on all the dialog boxes.
Close out of everything. Wait a few minutes and open the network adapter again. This time, the IPv4 connectivity should be in “Internet” state, and this should open any web page for you.
Change power management properties
Another possible cause of the “no Internet, secured” error could be due to power management settings. You’ll most likely face this problem if you’re using Windows 10 creators update or Windows 10 Fall Creators Update versions. To work around this problem:
- Press the Windows key + X to get to the jump list
- Select device manager and expand network adapters
- Double-click your wireless network and go to “power management” tab
- Uncheck the “allow computer to turn off this device to save power” option
- Restart your computer and check if you can connect to the Internet now.
Disable WiFi sharing software
In Windows 10, the router driver can have a conflict with the wireless driver and this can throw up "no internet, secured" error. To fix this conflict,
- Open network adapters. Right-click on the wireless network you’re using and choose “properties”
- Click on “sharing” tab
- Uncheck “Microsoft network adapter multiplexor protocol” and any other item related to WiFi sharing. To know which items are related to sharing, click on each item and below, you’ll get a description of its purpose. Based on this description, choose the items you have to uncheck
- Close out of network adapters and try connecting to the Internet
Yes, the “no Internet, secured” error is a common error. You’ll most likely get it in Windows 10 than in other versions. Since many changes in configuration settings can cause this error, you’ll have to run through different options to get a fix. In our experience, one of the above solutions should fix this problem for you.
Let us know in the comments section if you’ve found any other way to solve this problem.
Home » Networking » Network Troubleshooting » How to fix the ‘No Internet, secured’ connection error
Lavanya Rathnam is a professional writer of tech and financial blogs. Creative thinker, out of the boxer, content builder and tenacious researcher who specializes in explaining complex ideas to different audiences.
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