Philips hue warranty claim

Philips hue warranty claim DEFAULT

Warranty

Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase. Please call our toll-free number, , or write to us (address indicated on the packaging) to find out how to return the device. This limited warranty does not cover devices subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED. Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.
Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V.

Sours: https://www.philips-hue.com/en-us/support/legal/warranty

Warranty

Dear Customer

Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product.
This product is specifically designed and developed for domestic use in normal conditions and operation only. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC norms) and is based on an average of 3 burning hours per day. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Subject to the terms and conditions hereof, we as the manufacturer (Signify Netherlands B.V., International Business Reply Service I.B.R.S. / C.C.R.I. Numéro VB Eindhoven, The Netherlands) warrant that the product is free from defects in materials and workmanship for a period of two (2) years after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. Unless statutory provisions of applicable law regulate otherwise, our obligations under warranty will be limited, at our option, to either repair, to provide a replacement product for the defective product or to offer an appropriate credit for the purchase price for the defective product. (De)mounting and/or (de)installation and labour costs are excluded from warranty, as well as broken glass, batteries and replaceable bulbs. Our remedies under warranty will not extend or renew the original applicable warranty period. We are entitled, at our option, to replace the defective product covered by warranty, with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product. In order to be entitled to make a valid claim under this warranty, you must present to us (or our representative) on request, an adequate receipt of your purchase and the defective product for analysis. To the maximum extent permitted by applicable law, this policy sets out our entire liability as the manufacturer, in connection with defective or non-conforming products. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities such as regular maintenance, saving or restoring data. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty.
If you offer your product for service in a country other than the country where you purchased the product, we will try to have your product serviced against the warranty terms of the country where you purchased the product.
To obtain service within the warranty period, please contact your dealer or the Philips Consumer Care center. The contact details can be found on: www.philips.com.
Alterations in design and technical specifications reserved.

Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V.

Sours: https://www.philips-hue.com/en-gb/support/legal/warranty
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Let DoNotPay File Your Philips Hue Warranty Claim Easily!

Philips Lighting—also called Signify since —has a two-year warranty on their Hue bulbs and a three-year warranty on the Energy Star products. It guarantees the bulbs are free from poor workmanship and bad quality materials. DoNotPay will help you claim your Philips Hue warranty, but we can also file a car or home warranty claims quickly and easily. 

What Does the Philips Hue Bulb Warranty Include?

If your Philips Hue bulb suddenly stops working, you may be able to claim a warranty. The bulbs are supposed to work for three hours a day, seven days a week. If you don’t use the bulb as directed, the warranty will be void. 

The Philips Hue warranty excludes:

  • The bulb breaking due to an accident
  • The light burning out due to neglect or misuse
  • The bulb dying due to an act of God

How Can You Claim the Philips Hue Warranty?

You can claim the Philips Hue bulb warranty in a few ways:

ChannelYes/No
DoNotPayYes
WebsiteYes
PhoneYes
LetterYes
In PersonNo
EmailNo

Claiming Your Philips Hue Bulb Warranty Over the Phone

If you realize something is wrong with your Philips Hue bulb, you can contact Signify over the phone to file a warranty claim:

  1. Phone to speak to an agent
  2. Explain the problem with the bulb
  3. Follow the steps that the agent explains to you

Claiming Your Philips Hue Bulb Warranty on the Website

You can fill in a contact form on the Philips website to file a warranty claim:

  1. Access the Philips website and click on the Support and Contact link
  2. Fill in the contact form
  3. State the problem that you’re experiencing

Claiming Your Philips Hue Bulb Warranty by Letter

Philips prefers the use of a letter to file a warranty claim since you have to include the faulty bulb for the company to inspect. Follow these steps:

  1. Look for the mailing address on the bulb packaging
  2. Write a letter stating the problem with the bulb
  3. Include the proof of purchase, proof of registration, and the faulty bulb

Philips will either replace the bulb or refund the original price you paid for the light. 

Let DoNotPay Help With the Philips Hue Warranty Claim

DoNotPay files your Philips Hue warranty claim fast and easy. Follow these steps:

  1. Access DoNotPay
  2. Open the Claim Warranty feature
  3. Choose the Warranty on Purchased Item option
  4. Fill in the details and select Submit My Claim

DoNotPay will file a claim with Signify on your behalf. The company will contact you if it needs to inspect the bulb.

DoNotPay Can File a Claim for Any Warranty!

Claiming purchase-product warranties isn’t the only feature we offer. DoNotPay can assist you with filing car and home warranty claims in a matter of minutes. With our help, you can:

We can help you handle your warranty claim, regardless of the company in question. Here are some of the most popular companies DoNotPay can help you with:

DoNotPay Can Help Appeal a Denied Warranty Claim

Since appealing a rejected warranty claim can be challenging, many companies deny valid warranty claims hoping that the consumer won’t appeal their decision. That’s why DoNotPay has come up with an efficient solution that will help you claim a warranty. 

If Philips denies the warranty claim for your Hue bulb, DoNotPay can help you send an appeal letter in a few clicks:

  1. Open DoNotPay in your web browser
  2. Select the Claim Warranty feature
  3. Access the Appeal Denied Warranty Claim option
  4. Indicate that you are appealing a warranty claim from a product manufacturer
  5. Provide the details about the company and your claim

DoNotPay will submit the letter of appeal on your behalf. Philips will contact you directly regarding the claim and the decision the company has reached. 

DoNotPay Will Help You Take Philips to Court

If Philips becomes difficult and refuses to pay out your warranty claim, you may have to escalate the situation and take the company to small claims court. Many people are intimidated by the idea of facing an international giant in court, but DoNotPay has made the process super easy

DoNotPay’s feature will help you fill out necessary documentation, collect required paperwork, and prepare your statement for the court day. You will have to file a claim on your own, but we will assist you with everything else. 

Clear Your Schedule With the Help of DoNotPay

DoNotPay is renowned for making our users’ lives infinitely easier. Not only can weroot out unwanted subscriptions for you—you don’t need to do it manually one by one any longer—but we can unsubscribe you fromunwanted email and snail mail lists.

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Use ourVirtual Credit Card to sign up forfree trials and stoprobocalls andspam text messages from reaching your phone. If you feel a free trial unrightfully turned into an expensive paid membership, we can help you request arefund or chargeback for the inconvenience.

We can further assist you in exercising your consumer rights by making awarranty claim in your place and verifying your online accounts withtemporary phone numbers.

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Sours: https://donotpay.com/learn/philips-hue-warranty/

The model number is located on the back of the product packaging. See the photo on the right for where you can find the model number.

3 Year Warranty

 

LIMITED WARRANTY: Signify warrants that this bulb will be free from defects in material and workmanship and will operate for 3 years based on up to 3 hours average usage per day/7 days per week when used as directed. If this bulb does not conform to the warranty, Signify will send you, at its election, a replacement bulb or refund your original purchase price upon receipt of the returned bulb, register receipt and proof of purchase. For any questions, concerns, or to learn how to return the bulb please call , write to Signify, Franklin Square Drive, Somerset NJ Or, send an email through our contact form. This limited warranty does not cover bulbs subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSLY EXCLUDED. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

5 Year Warranty

 

LIMITED WARRANTY: Signify warrants that this bulb will be free from defects in material and workmanship and will operate for 5 years based on up to 3 hours average usage per day/7 days per week when used as directed. If this bulb does not conform to the warranty, Signify will send you, at its election, a replacement bulb or refund your original purchase price upon receipt of the returned bulb, register receipt and proof of purchase. For any questions, concerns, or to learn how to return the bulb please call , write to Signify, Franklin Square Drive, Somerset NJ Or, send an email through our contact form. This limited warranty does not cover bulbs subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSLY EXCLUDED. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

10 Year Warranty

 

LIMITED WARRANTY: Signify North America Corporation ("Signify") warrants that this bulb will be free from defects in material and workmanship and will operate for 10 years based on up to 3 hours average usage per day/7 days per week when used as directed. If this bulb does not conform to the warranty, Signify will send you, at its election, a replacement bulb or refund your original purchase price upon receipt of the returned bulb, register receipt and proof of purchase. For any questions, concerns, or to learn how to return the bulb please call , write to Signify, Franklin Square Drive, Somerset NJ Or, send an email through our contact form. This limited warranty does not cover bulbs subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSLY EXCLUDED. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Click the tabs to view all available warranties


Check your packaging to find out what kind you have.

Need to make a warranty claim?


If your bulb does not conform to the warranty, Signify will send you, at it’s election, a replacement bulb or refund your original purchase price upon receipt of the returned bulb, register receipt, and proof of purchase.

 

For any questions, concerns, or to learn how to return the bulb, please contact Signify:

 

Call

Monday – Friday: am – pm EST

Or, write to us at:

Signify North America

Franklin Square Drive

Somerset NJ

Sours: https://www.usa.lighting.philips.com/consumer/ledwarranty

Hue warranty claim philips

Warranty

Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase. Please call our toll-free number, , or write to us (address indicated on the packaging) to find out how to return the device. This limited warranty does not cover devices subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED. Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.

Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V.

Sours: https://www.usa.lighting.philips.com/content/B2C/en_US/microsites/meethue/marketing-catalog/huewireless_ca/support/warranty.html
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Philips hue warranty check

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Warranty Philips Hue

6 hours ago Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed.If this device does not conform to the warranty, Signify will

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File a Philips Hue Warranty Claim Easily! [Top Tips]

8 hours ago Let DoNotPay File Your Philips Hue Warranty Claim Easily! Philips Lighting—also called Signify since —has a two-year warranty on their Hue bulbs and a three-year warranty on the Energy Star products.It guarantees the bulbs are free from poor workmanship and bad quality materials.

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6 hours ago If you offer your product for service in a country other than the country where you purchased the product, we will try to have your product serviced against the warranty terms of the country where you purchased the product. To obtain service within the warranty period, please contact your dealer or the Philips Consumer Care center.

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Philips Hue Support Philips Hue

5 hours ago Browse our How to videos either in the Philips Hue app (you can find them in the Explore tab under 'How to videos"), or view all our videos on the Philips Hue YouTube channel. Product, promotion and warranty Monday-Friday, AM PM EST. Send form. Connect with Philips Hue.

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7 hours ago The warranty begins on the date of purchase and expires at the end of the period indicated in table 1. In case the retailer is unknown or the product was purchased from an unregistered seller e.g. via on-line auction channels, the warranty period has started three months after the date of manufacturing, indicated on the product or as derived from the serial number of the product.

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6 hours ago If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number.

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Hue bulb is dead. Anyone gone through warranty process? : Hue

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Most Common Philips Hue Problems & How to Easily Fix Them

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3 hours ago By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites.

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6 hours agoPhilips does not warrant uninterrupted or error-free operation of products, including but not limited to, interoperability with all current and/or future versions of software or hardware. The warranty excludes, or does not apply if: - The proof-of-purchase has been altered in any way or is made illegible.

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7 hours ago The warranty begins on the date of purchase and expires at the end of the period indicated below. If any defect due to faulty materials and/or workmanship occurs within the warranty period, Philips will repair or service the product for free and the warranty will continue from the date of original purchase.

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Just Now In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you informed us of the defect during the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment).

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3 hours ago The Philips warranty applies when the product has been handled properly for its intended use, and was used in accordance with the operating instructions. The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business.

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Philips Hue Not Honoring Warranty Questions : Hue

9 hours agoPhilips Hue also admitted that this is a known issue. From their email: If you can hear the light strip making a high pitch noise, is a know issue that could happen over time. Not honoring a warranty for a known issue just because it was purchased from eBay is pretty scammy.

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Warranties Signify

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Just Now Has anyone successfully received a warranty replacement on a Philips Hue bulb? I have two BR30 downlights, which have gone into a partial failure state. Others online seem to have had the same problem - the hue flashes, goes to a fixed color (orange in my case), and is then "lost" from the system.

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1 hours ago For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you

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What is the life expectancy for the Hue lights? I – Q&A

9 hours agoPhilips warrants that this device will be free from defects in material and workmanship and will operate for 2 years based on up to 3 hours average working time per day/7 days per week, when used as directed. If this device does not conform to the warranty, Philips will send you, at its election, a replacement device or refund your original

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7 hours ago In the Hue app, tap Settings. Tap Room setup. Select the Room in which you would like to add or remove lights. The Room details will appear, which lists all the Philips Hue lights available in the home. Those that are checked are assigned to the Room. Check the lights to assign them to the Room or uncheck them to remove them from the Room.

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7 hours ago NOTE: This information is for Philips hue setup using and later firmware. Be sure to update the firmware on your remote to the most current version for hue bulb control. Your Harmony Ultimate can control Philip hue bulbs individually or as a group.

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4 hours agoCheck www.philips-hue.com to see if there is a discount available in your region. You can return any Philips Hue product within 30 calendar days from the date of delivery. Product and warranty. Monday - Friday 8 AM - 8 PM EST. Contact via web. Hue Shop.

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2 hours ago The brains of the Philips Hue smart lighting system, the Hue Bridge allows you to connect and control up to 50 lights and accessories. Simply plug it in and use the Hue app to set routines, timers, custom light scenes and more.

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Set up and use Philips hue with Harmony app – Logitech

9 hours ago Create a Philips hue Light Group with Harmony app. Tap the light bulb icon to access Philips hue. NOTE: If a Philips hue Bridge isn't paired, you'll be prompted to find and pair with the Bridge. Tap the pencil icon in the Light Group section. Add or delete lights from your Light Group.

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6 hours ago Unreachable Philips Hue Lights After Configuration. The Philips Hue app can report disconnected Hue light bulbs after configuration. Unreachable Hue lights can be an issue even after you add them to the app. In this case, there are a couple of things you need to check out. First, the bulbs that are having the issue need to be powered on.

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Dictionary

Frequently Asked Questions

Where can I find support for Philips Hue bulbs?

Check bulb packaging for details. Are you looking for support relating your Philips Hue products or Apps? Here you can find answers to the most frequently asked questions. Visit our professional lighting support page for technical support, order inquiries, product returns, and more.

What are the implied warranties of Philips Hue?

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED.

What happens if I Return my Philips Hue?

If this device does not conform to the warranty, Signify will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt and proof of purchase.

How long do warranties last on Philips products?

Philips warranties are usually between 12 and 24 months depending on the product you own. 3. My product is out of warranty; can Philips do anything for me? 4. Where can I find product information?

Sours: https://useenglishwords.com/results/philips-hue-warranty-check/

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